outbound call not working 15.5v

[sadbird1994]

Hi
i have many problem while i am setup my pbx

not my only problem is outbound calls
i got call from internal call out and inbound without problem
before there is firewall problem and i keep it , i think that normal not i know the cause the problem for outbound call

i can recive call from outside but i cant call the outside
it show me in the phone
"internal server error"

while in the event log

Call or Registration to XXXXXXXX@(Ln.10000@Patton Analog FXO) has failed. 10.90.90.198 replied: 504 Server Time-out; from IP:10.90.90.198:5060

than i think the 5060 port is closed in bahrain i change it to 5062

i check the firewall by wireshak both of the test have been fail
so i need some help


so i have server with 3cx 15.5
with pattan 4114
and allnet all-vpn10 router
pattan 10.90.90.198

router and firewall 10.90.90.254

so i tries to open every port but my firewall i think i dont get how to open it

i have is the fire access rule so i put my rule





aslo i change one to one nat

resolving 'stun-eu.3cx.com'... done

resolving 'stun2.3cx.com'... done

resolving 'stun3.3cx.com'... done

resolving 'sip-alg-detector.3cx.com'... done

testing 3CX SIP Server... failed (How to resolve?)
stopping service... done

detecting SIP ALG... detected (sent e42ace90 ≠ c5ac85c6) (How to resolve?)

testing port 5062... Mapping does not match 5062. Mapping is 43797. (How to resolve?)

starting service... done

testing 3CX Tunneling Proxy... failed (How to resolve?)
stopping service... done

testing port 5090... Mapping does not match 5090. Mapping is 40520. (How to resolve?)

starting service... done

testing 3CX Media Server... failed (How to resolve?)
stopping service... done

testing ports [9000..9398]... failed (How to resolve?)
testing port 9000... Mapping does not match 9000. Mapping is 60777. (How to resolve?)

testing port 9002... Mapping does not match 9002. Mapping is 59970. (How to resolve?)

testing port 9004... Mapping does not match 9004. Mapping is 46938. (How to resolve?)

testing port 9006... Mapping does not match 9006. Mapping is 35450. (How to resolve?)

testing port 9008... Mapping does not match 9008. Mapping is 46638. (How to resolve?)

testing port 9010... Mapping does not match 9010. Mapping is 57205. (How to resolve?)

testing port 9012... Mapping does not match 9012. Mapping is 37839. (How to resolve?)

testing port 9014... Mapping does not match 9014. Mapping is 59348. (How to resolve?)

testing port 9016... Mapping does not match 9016. Mapping is 58575. (How to resolve?)

testing port 9018... Mapping does not match 9018. Mapping is 60248. (How to resolve?)

testing port 9020... Mapping does not match 9020. Mapping is 43368. (How to resolve?)

testing port 9022... Mapping does not match 9022. Mapping is 52284. (How to resolve?)

testing port 9024... Mapping does not match 9024. Mapping is 34440. (How to resolve?)

testing port 9026... Mapping does not match 9026. Mapping is 51310. (How to resolve?)

while i dont know how to desibe SIP ALG this deice pattan 4114
and all of the port is wrong mapping

thanks

 

[JohnS_3CX]

Before you proceed any further, you must ensure that your PBX passes all the firewall checks. You need to have full cone NAT enabled, and SIP ALG must be disabled. Please take a look at the below link to help you troubleshoot your firewall issues:

https://www.3cx.com/support/firewall-configuration/

 

[Saqqara]

Need more info on your setup, as the error message relates to the patton, is the patton device local to the 3CX server.

If not how have you configured the patton.

 

[sadbird1994]

Need more info on your setup, as the error message relates to the patton, is the patton device local to the 3CX server.

If not how have you configured the patton.

my setup is
analog from isp to HG8245Q to allvpn10 to switch

allvpn10 (was for connection between 2 building ).


and my pattan to the switch and pattan ip is 10.90.90.198

3cx inside server with ip 10.90.90.101

in the 3cx i put the host for sip the pattan ip 10.90.90.198

after that the 3cx make me download the config file to upload to the patten and it work fine

only the problem is with outbound call , and i am sure is because of the fire wall .

sorry for my bad english

thanks Saqqara

 

[sadbird1994]

Before you proceed any further, you must ensure that your PBX passes all the firewall checks. You need to have full cone NAT enabled, and SIP ALG must be disabled. Please take a look at the below link to help you troubleshoot your firewall issues:

https://www.3cx.com/support/firewall-configuration/

that what i am trying to do , but there no firewall configuration for my router which is allnet allvpn10

thanks JohnS_3CX

 

[leejor]

If the Patton is on the local network, VPN, or otherwise, which it sounds to be, then the firewall should not be involved. You might check to see if there is an internal log in the Patton that would show you if it is getting an Invite (but has an issue), when you try to place an outgoing call.

 

[eddv123]

@leejor is correct, the firewall is nothing to do with this issue as the outbound call is going outbound via and FXO line and not IP.

One thing which sometimes gets people (and can be a problem if your network setup is complicated) is the default route in the Patton, check this is configured correctly: https://www.3cx.com/voip-gateways/patton-network-configuration/

And as per the above suggestion log the call from the Patton (get into the box via CLI) run the following commands specific to FXO:

enable
configure
debug ccfxo
debug fxo
debug call-control
debug call-router
debug context sip-gateway transport
debug context sip-gateway error

... don't forget to turn off debugging (if you turn it on) : with the command "no debug all"