Outbound call

[Marco89]

Hi all,

i have a problem with outbound call.

When i make a call and the number is busy the system answer me with code 486 Busy Here if i make a call to a non-existent number the system answer me with the same code 486 Busy Here, but is a problem because my operator can't understand the difference on telemarketing operation.

there are any solution to avoid this problem?

thanks

 

[YiannisH_3CX]

Hello @Marco89

Please note that this depends on what the provider sends back to the system when you make an outbound call. If the same error code is sent by the provider in both cases then you will the same message in the phone system.

 

[Marco89]

Hello @Marco89

Please note that this depends on what the provider sends back to the system when you make an outbound call. If the same error code is sent by the provider in both cases then you will the same message in the phone system.

ok then there are no solution

 

[Marco89]

there are any option to enable busy tone for my problem?

 

[leejor]

Try toggling the BUSYPROMPT parameter in ...https://www.3cx.com/blog/docs/3cx-phone-system-parameters-table/