Solved Outbound Caller ID not working?

[dandenson]

I'm having trouble getting outbound caller ID. Called phones are just seeing 'no caller id'.

I first put a caller id number in my SIP Trunks
no change
Then I put the caller ID in me extension I'm dialing from
no change

What am I missing?

I just rolled this DID over from an asterisk system and inbound and outbound calls are working great. Trunk had no issues with caller ID from Asterisk.

What am I doing wrong?

 

[jonpennell]

Check the outbound parameters on your SIP trunk.. the user part determines which number is used for the outbound CID I think (I say think because I can't get to my 3cx and check for you right now)

 

[dandenson]

Thanks.

this works:
Trunks/Outbound Parameters/From: User Part = "OutboundCallerId"

details for posterity:
Voip Innovations
google cloud hosted
g1-small instalnce

 

[jonpennell]

You can also set whether the value comes from the trunk or the extension - you'll need this set right if you need to send different caller IDs per extension. Sorry for the vaguery, I'm fairly new to 3cx and can't think without having the management interface open in front of me.

However, if it's working for you now

 

[YiannisH_3CX]

Glad to see the issue has been resolved. If the value OutboundCallerID is set in the correct for the provider SIP field then it will enable you to send a caller set in the extension settings as well.