Solved Outbound Caller ID

[Binoy]

Hi Team,

I am facing an issue in setting up Outbound caller ID. I have DIDLogic sip trunk and followed below steps to configure the outbound caller ID for my extensions, unfortunately it is not working.

1. Edit the extensions to set their respective “Outbound Caller ID” in “General” tab > “User Information” section: (PIC1)
2. Edit trunk A (SIP Trunk or PSTN gateway) and in the “Caller ID” tab > “Outbound” section click “Add” to create these rules: (PIC2)

Highly appreciate if some one can help me to resolve the issue.

Thanks in advane.

Cheers!
Linto Anto

 

[Saqqara]

In PIC2.png delete the setting for 6001

In PIC1.png change 6001 to the actual number you want to use , in the correct format for DIDLogic - https://www.3cx.com/docs/did-logic-sip-trunk/#h.890jjidyg7f4

If you have only one sip trunks / one number - you should not have to do any of the above.

 

[YiannisH_3CX]

Hi @Binoy

As @Saqqara mentioned you can set the outbound caller ID directly on your extensions without needing to reformat it. Make sure that the caller IDs you are using actually belong to your DID logic trunk.

 

[Binoy]

Thank you Team, Issue is resolved.

There was a caller ID set in DID logic console.

Cheers!
Linto Anto

 

[YiannisH_3CX]

Glad to see the issue has been resolved and thank you for the update