Outbound calling Skype User on Skype SIP Trunk

[scottstcyr]

I apologize if this is posted elsewhere, but I could not find it anywhere. I have recently moved to 3CX (love it!). I have a Skype SIP trunk (among other providers) and am able to send outbound calls to Skype as well as received calls from Skype.

What I can't figure out how to do is call a Skype User through the system. I have set up the outbound rule and the call is routed to Skype, but I get the following error (calling my Skype user account, scott.stcyr):

16:08:10.420 [CM503020]: Normal call termination. Reason: Terminated
16:08:10.418 [CM503016]: Call(204): Attempt to reach <sip:[email protected]:5060> failed. Reason: Not Acceptable HereReason Unknown
16:08:10.410 [CM503003]: Call(204): Call to sip:[email protected]:5060 has failed; Cause: 484 Address Incomplete; from IP:63.209.144.201:5060
16:08:09.568 [CM503025]: Call(204): Calling VoIPline:scott.stcyr@(Ln.13009@Skype BR)@[Dev:sip:[email protected]:5060]
16:08:09.552 [MS210002] C:204.2:Offer provided. Connection(transcoding mode): 70.164.50.38:51387(51388)
16:08:09.308 [CM503004]: Call(204): Route 1: VoIPline:scott.stcyr@(Ln.13009@Skype BR)@[Dev:sip:[email protected]:5060]
16:08:09.299 [CM503010]: Making route(s) to <sip:[email protected]:5060>
16:08:09.298 [MS210000] C:204.1:Offer received. RTP connection: 192.168.168.192:40036(40037)
16:08:09.293 Remote SDP is set for legC:204.1
16:08:09.290 [CM505001]: Ext.203: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhone 6.0.19548.0] PBX contact: [sip:[email protected]:5060]
16:08:09.277 [CM503001]: Call(204): Incoming call from Ext.203 to <sip:[email protected]:5060>

Any help would be greatly appreciated

 

[davidbenwell]

Hi, do you have a Skype number? if so can you add it to 3cx as a DID number and test again.

 

[leejor]

It appears the Skype is trying to tell you something.

all to sip:[email protected]:5060 has failed; Cause: 484 Address Incomplete; from IP:63.209.144.201:5060

You may need to speak (or email) them to find out what is unacceptable (incomplete), to them, in your "number". Have you tried calls to other Skype/Landline uses, ones that are all numeric?

 

[scottstcyr]

Thanks for the advice. I don't have a Skype number, so I haven't tried setting it. I may do so if I can't figure this item out.

I am able to make calls to non-skype number through the SIP trunk. That works fine, so it would seem that my authentication is ok. As you suggest, it seems like I am missing something. I just don't know what.

=== UPDATE ====

I eventually found the answer. The answer is that it isn't supported per http://forum.skype.com/index.php?showtopic=495061. This is strange since 3CX provides a sample configuration of Skype calling that matches based on text ... which would appear to not have ever worked. Unless I am missing something.

Thanks for the help anyway.

 

[davidbenwell]

Try calling from my phone, also make sure you have sp2 installed

 

[scottstcyr]

I was calling from MyPhone, SP2 (installed 2 days ago). The call was processed fine and sent to Skype. I originally thought I was sending the wrong info or format, but now believe that isn't supported with Skype Connect (their SIP service). I suspect it was supported using the previous 3rd party app, since that interfaced with the regular Skype ... just not their SIP service.

Thanks for al the suggestions and help.

 

[leejor]

This link confirms what you already suspect

http://forum.skype.com/index.php?showtopic=551241

It sounds, at the end, optimistic, that it may work some day.

They probably don't want users of Skype SIP trunks, placing "free" calls to Skype users. That would just encourage Skype users to migrate to SIP ATA's , if allowed, and leave their computers turned off.

 

[davidbenwell]

then why does a feature of SP2 say the following

New: Dial Skype numbers from 3CX MyPhone by adding “skype:” followed by the Skype ID you want to call

 

[complex1]

Hi,

As far as I know Skype Connect only works with phone numbers according the E.164 standard.
I you want to call a Skype User through the system you have to install the (unsupported) Skype Gateway and make call by this gateway.

New: Dial Skype numbers from 3CX MyPhone by adding “skype:” followed by the Skype ID you want to call

If you setup an outbound rule and the Skype Gateway and you dial from MyPhone Skype’s echo test by calling “echo123” the you get an error from 3CX. When you call “skype:echo123” from MyPhone the test call will be made with skype.

 

[nbailey]

Hello,

From the Skype connect web site:

Important: You cannot call people on Skype using their Skype Name from your SIP-enabled PBX. However, you can call people on Skype if they have an Online Number.

Thanks,
Nate

 

[geedee]

Balls you cannot!

I have setup and tested this function perfectly.

I am now presently trying to relocated information.

Has any one out there have the direct "how to" link on Steve Corrigan's 3Cx on how to make outgoing rule with

a,b,c,d,e,f,g,h,i,j,k,l,m,n,o,p,q,r,s,t,u,v,w,x,y,z

for outbound skype calls.

This option worked very well!

Anybody?

 

[nbailey]

Hello,

I think you are looking for this:
http://www.3cx.com/blog/voip-howto/outbound-rules-a-complete-example/

Thanks,
Nate

 

[geedee]

Cheers Nate!

 

[scottstcyr]

Good to hear.

Question: Are you using the straight SIP interface, or the external program interface using the Skype Extention Manager in Skype (which is not longer found in the latest version of Skype)?

We are using the straight SIP trunk from Skype Connect and have no problem with it without installing Skype at all, but if it supports dialing to Skype users we sure can't see how. The Article on setting up the routing plan was great; but the calls were rejected by Skype.

Is this working for anyone using a direct SIP trunk via Skype connect?
TIA

 

[nbailey]

Hello,

I think a lot of folks get confused with Skype and Skype connect. They are not the same thing but many think they are.
If you want to use Skype with 3CX you need to use the unsupported Skype Gateway which works.

Question: Are you using the straight SIP interface, or the external program interface using the Skype Extention Manager in Skype (which is not longer found in the latest version of Skype)?

I assume you are talking about the Skype Gateway, now at home for personal use I have an older version of Skype so I don't know how compatible the new version is with the Skype Gateway.

We are using the straight SIP trunk from Skype Connect and have no problem with it without installing Skype at all, but if it supports dialing to Skype users we sure can't see how. The Article on setting up the routing plan was great; but the calls were rejected by Skype.

Because they are not meant to interface with each other. Skype and Skype connect are two totally different services. In the Quote I posted from Skype they even say you cannot call Skype user names with Skype connect, you can IF that user has a real number to call.

So a quick overview.

1. If you want to use Skype you need the Skype Gateway as it doesn't work with Skype connect.

2. Skype Connect can dial Skype users "ONLY" if they have a number and not a Skype user name.

All of this information I got off Skype's website for reference if you want to double check my facts guys.

Thanks,

Nate

 

[stash]

Hi,

Does the feature skype connect calling skype user now possible?


Thanks,

STASH

 

[Rushcore]

Is this feature now working?
If not, can you set up separate outbound trunks for skype users vs regular numbers? Can you even call non-skype numbers?
Ron

Hello,

I think a lot of folks get confused with Skype and Skype connect. They are not the same thing but many think they are.
If you want to use Skype with 3CX you need to use the unsupported Skype Gateway which works.

Question: Are you using the straight SIP interface, or the external program interface using the Skype Extention Manager in Skype (which is not longer found in the latest version of Skype)?

I assume you are talking about the Skype Gateway, now at home for personal use I have an older version of Skype so I don't know how compatible the new version is with the Skype Gateway.

We are using the straight SIP trunk from Skype Connect and have no problem with it without installing Skype at all, but if it supports dialing to Skype users we sure can't see how. The Article on setting up the routing plan was great; but the calls were rejected by Skype.

Because they are not meant to interface with each other. Skype and Skype connect are two totally different services. In the Quote I posted from Skype they even say you cannot call Skype user names with Skype connect, you can IF that user has a real number to call.

So a quick overview.

1. If you want to use Skype you need the Skype Gateway as it doesn't work with Skype connect.

2. Skype Connect can dial Skype users "ONLY" if they have a number and not a Skype user name.

All of this information I got off Skype's website for reference if you want to double check my facts guys.

Thanks,

Nate

 

[leejor]

can you set up separate outbound trunks for skype users vs regular numbers? Can you even call non-skype numbers?

The 3CX Skype gateway makes use of Skype running on the same PC as the 3CX PBX. Whoever your Skype account allows you to call if you were using a PC, can be called using the 3CX Skype gateway. So, if you pay to call "real" PSTN numbers, then you'll be able to reach those. The Gateway is no longer officially supported, and requires that you be running an older version of Skype. the gateway runs as one route/trunk, in/out of 3CX.

Skype Connect is a SIP service, limited to commercial use, as far as I'm aware, and will run as a completely separate trunk (route) out of 3CX. You would have to refer to the Skype site for information on any calling limitations placed on Skype Connect calls.

If you ran both services, then you would select which route your calls would follow, in the outbound rules.

 

[AndreasP_3CX]

Hi

maybe if you have a look at this article it will help you out: http://www.3cx.com/blog/docs/configure-3cx-with-skype-connect/

Regards