Outbound Calls fail to OpenVox gsm gateway

[Waleed.ahmed]

hello everyone
i got problem when my 3cx didn't send calls to gateway for the setup all trunks work as inbound but the outbound had 3 messages i got when try to dial my number the messages appear when i change some settings in 3cx outbound rules the massages i got is ( call forbidden contact your administrator ) & (call number dose not exists ) or don't tell me any massage at all just ringing
i try a lot of settings will post them here..

in outbound rules page
my settings : when i apply this settings it's do the( call number dose not exists) massage .
i try also prefix of 91 it's what the openvox provider suggest to use and try 964 also the same error
in Activity Log i got this [Flow] Target endpoint for 07837800614 can not be built!


when i try to set prefix to 07 and Prepend 0 in 3cx and openvox i got the ( call forbidden contact your administrator ) massage and in
Activity Log / Dialed number (07837800614) belongs to forbidden country (blocked country code = 007)
i use Chat GPT also to help me with settings like :

OpenVox Dial Plan​

• Match Pattern: 078XXXXXXXX
• Prepend: 964
• Prefix: 0
• SDFR: 1
• Caller Name: (optional)

3CX Outbound Rule​

• Rule Name: Dial Iraqi Numbers
• Calls to Numbers Starting with Prefix: 078
• Calls from Extension(s): All
• Calls to Numbers with a Length of: 11
• Make Outbound Calls on: [Select your SIP trunk]

Number Manipulation:

• Strip Digits: 1
• Prepend: 964

also i set outbound parameters from anther topic that said to use Request Line URI : User Part / lineID internal nubmer of line or originatorCallerID orignal caller number will be send
also same
even try to set Reformat Incoming or Outgoing Caller also the same
i check everything but nothing
help plz

 

[Alejandro_3CX]

Hi, in FREE/SMB deployments you can not add gateways, so I guess you have a dedicated pbx and added the gateway as generic.

However, the message Target endpoint for 07837800614 can not be built! may indicate that there is not any outbound rule that can be matched with the user extension and the number that has been dialed. You will need to check your outbound rules.

Also the message blocked country code = 007 means that the country code 7 normally used with Russia is not selected within the option Allowed Country Codes.

You have to check your e164 settings, if your international dialing code is 00 and you dial 007XXXXXX then that will be considered as international call and if the country is not allowed then the system just rejects the calls.

So, you will need to set correctly the international dial code in the e164 settings too and allow those countries that you want to call.

One last thing, the device used is not supported, so if you require assistance configuring that device you will need to enter in contact with that manufacturer.

Have a good day!

 

[Waleed.ahmed]

Hi, in FREE/SMB deployments you can not add gateways, so I guess you have a dedicated pbx and added the gateway as generic.

However, the message Target endpoint for 07837800614 can not be built! may indicate that there is not any outbound rule that can be matched with the user extension and the number that has been dialed. You will need to check your outbound rules.

Also the message blocked country code = 007 means that the country code 7 normally used with Russia is not selected within the option Allowed Country Codes.

You have to check your e164 settings, if your international dialing code is 00 and you dial 007XXXXXX then that will be considered as international call and if the country is not allowed then the system just rejects the calls.

So, you will need to set correctly the international dial code in the e164 settings too and allow those countries that you want to call.

One last thing, the device used is not supported, so if you require assistance configuring that device you will need to enter in contact with that manufacturer.

Have a good day!

dear alejandro,
thx for the replay
but we are have a Professional Annual License and the inbound rules are working fine i setup 4 SIP trunks with different users and settings and all work just fine the problem only with the outbound i try and check what you guide me and didn't work.