outbound call

  1. Outbound call to Columbia using internal

    I have a pbx setup in the United States that has been working fine. We hired someone in Columbia and gave them an extension. The user is able to call into the US internally, but when we call the user internally it goes straight to voicemail. County blocking has been disabled on the PBX for...

  2. Need your help / Outbound

    I do have outbound sip detail its green everything itsgood its rings even the prefix 001 the problem is after rings its says `Not available no route` and when i use same format [email protected] pw its connect SIP UDP 5060 and its works correctly The operator require call number with prefix so...

  3. Intermittent issue with outbound calling / routes

    Hi, Every few days we are seeing an issue with outbound calling. When making an outbound call the call is immediately dropped. Internal calls and inbound calls continue to work Restarting the 3CX SIP Service fixes the outbound calling We're running out of ideas, so far we have Run the...

  4. Yealink T58 Phantom outbound call

    Hello all, I was hoping to get some assistance. We recently upgraded to Version 20, and since then one of the phones on our System is showing that it is making an outbound call, without making one. Click cancel, and within half an hour it starts occurring again. We have rebooted and...

  5. Error Marcador Saliente

    Tengo un error que me aparece al momento de poner en producción un marcador saliente no genera la llamada se levanto el flujo sobre el demo de Outbound Dialer, por favor su ayuda 2025/07/22 19:54:53.078|0017|Erro| [_3CX.Script] _300_1.Callflow.47.[C:17.2]-MarcadorSalient - Dialer 0 - Dialer -...

  6. Outbound call "No Route Exists"

    I have someone trying to add someone to a conference call and the call failed. I checked the call log and the reason states "No Route Exists". From the screenshots below, in Call 1, there is +6104XXXX, but I have an outbound rule to strip the first 4 and replace with +61, maybe I set this up...
    • Emmett H
    • Thread
    • conference call no route exist no route exists outbound call outbound rule outbound rules
    • Replies: 9
    • Forum: AU

  7. Route calls between trunks

    Hi there, We have Cisco CUCM as our current telephony system and a have a Asterisk server as our SBC which is connected to public internet with one interface and connected to our local network with another interface to route calls starting with a 9 from Cisco CUCM to the SIP provider. (there is...

  8. Outbound Calls fail to OpenVox gsm gateway

    hello everyone i got problem when my 3cx didn't send calls to gateway for the setup all trunks work as inbound but the outbound had 3 messages i got when try to dial my number the messages appear when i change some settings in 3cx outbound rules the massages i got is ( call forbidden contact...
    • Waleed.ahmed
    • Thread
    • 3cx openvox outbound call
    • Replies: 2
    • Forum: SMB

  9. Solved 30052 error There was no user or outbound rule found for the number that

    I have Purchased 5 Voip Portuguese numbers with zadarma .com and set 5 SIP Connections. On 3cx I have set 5 Trunks, I am able to recieve calls but not able to make calls I keep getting the same "There was no user or outbound rule found for the number that [phone number]

  10. Outbound Rule for Irish 0818 numbers.

    Hi all, I have rules setup and working for Irish freephone numbers 1800 and 1850. I have tried adding 0818 to this rule and creating a separate rule for 0818 numbers but nothing seems to work. I have attached a screenshot of the rule, maybe I'm overlooking something?

  11. Pin protect

    Good day Community, I need to be able to provide users a private pin, but that will work on any extension eg. Pin List, In that saying, let me provide an example. I need to use user A extension 1000's pin on any other extension if she/he needs to use that extension , and user B ext 1001 to...

  12. Outbound caller ID for agents members in more queues

    Hello, This is a feature often requested with agents that are member of more then one call queue. When making an outbound call it is often required to send a different call ID then the users configured outbound call ID. The only way to accomplish this now is create multiple outbound rules with...

  13. How to choose Outbound Rules before making call

    I wonder how to select the outbound rules before making a phone call. For example, I need 2 different rules for the same extension to make calls from 2 different DIDs.
  14. JamesCox

    Voipfone Outbound Rule

    Hi, I've gotten inbound calls to work for my DDIs. However, with every config that I have found online, I can't seem to get it to work. All I want to do is set the system up to make calls to the UK landlines and mobile numbers...

  15. Reject an incoming call in order to make an outbound call

    We are experiencing the following issue... We have a handful of extensions in a call queue that are set with a 'ring all' polling strategy. We need to have the ability for an agent in this call queue to be able to reject an incoming call (on their handset), and make an outbound call. This...
    • cbsc
    • Thread
    • call queue outbound call rejected calls snom d865
    • Replies: 6
    • Forum: Phone System / PBX

  16. Ringing mobile simultaneously not working

    No doubt something simple. When i set a user to ring mobile simultaiously the phone system, we get we are sorry your call cannot be completed. The activity log shows 10/07/2023 16:19:37 - [CM503003]: Call(C:25): Call to <sip:[email protected]:0> has failed; Cause: 487 Request Cancelled/INVITE...

  17. Intermittent Outbound Calls Get Setup, Most Do Not

    Hello, We have been up and running in our environment with no issues when placing outbound calls for about three weeks. Today we've been experiencing a situation where when an outbound (to SIP trunk) call is placed and fails most of time, but completes sometimes. There is no pattern, sometimes...

  18. Inbound and Outbound Calls not working

    Hello.. I have configured the Twillo trunk as instructed and also followed the 3CX instruction on configuring SIP and inbound and outbound calls but when I try to call from the 3cx webclient or desktop app it rings once and cut and doesn't ring on the destination phone. And the inbound call when...

  19. Can't Make 2 Calls Error

    My client has multiple extensions that periodically get the error "you cannot make 2 calls" when trying to make an outgoing call. However, no other line is in use and no call is on hold. They are using 3CX version 18 update 6. The phones are behind an SBC.

  20. Can't make outbound calls, but can receive inbound

    Hello All, I have been using 3cx for a while now, everything as working well, but I had to re-install a few days ago. I have set up my SIP trunk, all my inbound/outbound rules are set, I can receive inbound calls but cannot make outbound cals for some reason. When I Try to make outbound calls, I...
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