Solved Outbound calls not logging in Hubspot

[Midd-Atlas]

Since setting up the Hubspot CRM integration in 3CX, only inbound calls are being logged in Hubspot and not outbound calls. Admin - System - Phonebook is configured to Match Exactly. Our hunch is the stripping of the + sign on the outbound calls and Hubspot being picky about requiring exact E164 formatting. The + sign is still visible on the inbound calls, but maybe we're not going down the right path.

 

[Charles_3CX]

Hi, check your 3CX system under Advanced > E. 164 Processing settings and uncheck this option if it is enabled. Then make a call and check which number is displayed and whether it has a + in front or not.

 

[Midd-Atlas]

Thank you! This seemed to make a big difference, along with formatting phone numbers in Hubspot to match the E164 syntax.