Shared Mailbox

[Flipper]

Welp I just got bit.
Old school customer wants a group mailbox. with MWI on the phones instead of just to one user. Easy fix, I see I can leave a VM to the group. I don't see any parameters So I think it is somewhat limited in feature configuration. Other systems I could easily select group members to have access to the VM. I think Oh Well all or nothing is better than nothing.

Now I get the email many of you know I am getting. " I no longer get the VM notification on my phone; it is coming through email and none of the others are getting anything "

I dove into the forums and found this is NOT a feature and likely will not ever be a feature.
I saw many work arounds suggesting using dummy extensions, but that is well before the new licensing structure.
I saw mention form Nick that it is too hard to implement, and the 3cx architecture doesn't support it. But yet I found a third party that appears to do this. Of course, that was 5 years ago, and a lot has changed I am hoping to hear that it is now on the road map.
Time to make a phone call and eat some crow.

 

[Charles_3CX]

I'm afraid we don't have any further information on this.

We do support shared mailboxes for ring groups and queues, but accessing these mailboxes using a dedicated button on the phone is not currently an option.

Alternatively, users can dial the special menu and press # while the prompt is playing. They will then be prompted to enter the extension number and the mailbox PIN to access the voicemails in that mailbox.

Unfortunately, this method does not provide single-button access.
.

 

[Flipper]

less about the single button access but more about MWI and a visual message count. thanks for the reply

 

[Charles_3CX]

Apologies should have been included in the initial reply. This, again, I'm afraid, can be done to a WMI, as each extesnion maps only to its own vmail box for feedback.

 

[leejor]

If the sets have multiple line keys then the mailbox extension could be added to all sets. I know that some types of sets have an issue with MWI on lines other than the prime one, and you might have to do some "things" to help prevent people from placing calls on that line, or having it ring.
How you retrieving messages would also change depending on which line they used to call the VM system on. So doing this is not without some issues.