Solved outbound calls not working

[villagrandrealestate]

Hi,

I have 5 voip Portuguese numbers with zadarma.com

I set the Trunks in 3cx, and for incoming calls everything works fine, however I cannot make outbound calls.

I always get this error:

There was no user or outbound rule found for the number +35128***** that Ext.13 dialed.

If I set an outbound rule that is triggered when I call, is not working and on call log I get "No existing route". Thank you in advance

 

[TheodorosG_3CX]

Is this the only outbound rule that is configured?

 

[villagrandrealestate]

Yes, thank you for your reply. We have have found the error(we were using the VOIP number as Main Trunk Number instead of the SIP number)

 

[TheodorosG_3CX]

Glad to know this is resolved.