Outbound Calls on 3cx Startup Pro

[Samanta]

Thank you very much. I have a number with clouditalia tomorrow I will call them!

 

[Samanta]

Thank you very much. I have a number with clouditalia tomorrow I will call them!

Hello, I inform you that clouditalia has no problems, the technicians told me that the problem is only yours .... how can I solve it? Is it perhaps the startup solution that doesn't work^ can I change it? because otherwise it doesn't make sense that I have a switchboard that doesn't work!

 

[Charles_3CX]

Hello, I inform you that clouditalia has no problems, the technicians told me that the problem is only yours .... how can I solve it? Is it perhaps the startup solution that doesn't work^ can I change it? because otherwise it doesn't make sense that I have a switchboard that doesn't work!

I suggest contacting a 3cx partner to assist you with this https://www.3cx.com/ordering/find-reseller/ or opening a ticket with us here at 3cx techical support from your customer portal, portal.3cx.com, for us to check for you.

 

[Charles_3CX]

Hello, I inform you that clouditalia has no problems, the technicians told me that the problem is only yours .... how can I solve it? Is it perhaps the startup solution that doesn't work^ can I change it? because otherwise it doesn't make sense that I have a switchboard that doesn't work!

@Samanta, you may also try removing the +39 from the beginning of the main trunk number and leaving the number in national format instead of E164 international format and let us know.

 

[H&H]

I have sent you a pm. Can you check and follow the instructions, please?

Hi Charles, I have exactly the same issue on my 3CX hosted Startup Pro, inbound and internal calls work fine, just recieve the "Forbidden" when dialing to an external number. I would appreciate if you would be able to forward the instructions as they seem to have resolved it for other users. Many Thanks

 

[Charles_3CX]

Hi Charles, I have exactly the same issue on my 3CX hosted Startup Pro, inbound and internal calls work fine, just recieve the "Forbidden" when dialing to an external number. I would appreciate if you would be able to forward the instructions as they seem to have resolved it for other users. Many Thanks

You will need to open a ticket with tech support, please, as each case is different, and there is no one size fits all solution.