outbound calls

[filipvds]

Hi,

we are using 3cx v12 and we are using the softphone (version 12.0.33517.0)

When we make a call from outlook (for example: +32 3 8233481) the softphone will call a start.

When we "type" the same number to the softphone, we always get the message "call failed. Destination not found".

Can somebody help me?

Filip

 

[filipvds]

In the previous version there was an option to change +-sign into 00.
but i cannot find it in the new version.
can i solve this on the server side?

 

[leejor]

I would check the 3CX log to see if the same number is being sent to 3CX in both cases.

 

[filipvds]

Hi,

I have to correct my problem!
Now, when I call a number to +32 38307123 from the softphone or our program, it doesn't work "destination not found".

In the softphone I've found the setting to change + to 00.
When I check this option, I still cannot call to this number (same error: destination not found).

When I take a closer look at the server log of 3CX, I see that he tried to make a connection to "+32 38301234" and not to "0032 38301234").
So the softphone does not replace the + with 00.

Can I change this? Or is this a bug?

 

[leejor]

In the outbound rules can you not create two, one to deal with a preceding + and one to handle the same numbers, but that start with 00?

http://www.3cx.com/blog/docs/cid-formatting/

 

[filipvds]

Hi,

I will try that tomorrow! But I think it is not a solution.

Reason: the exact message in the server log is:
10-Mar-2014 13:47:55.706 [CM503014]: Call(C:254): No known route from Extn:3119 to target: <sip:[email protected]:5060>
10-Mar-2014 13:47:55.706 Call(C:254): from Extn:3119 to +3238301234 doesn't match any outbound rule. No outbound rule could be selected.

I have only one outbound rule.

calls to number starting with prefix: 0,+32
Route 1: gateway
strip digits 0
prepend: nothing

Even with this outbound rule, it doesn't work. I think the outbound rule decides which route he will follow. So the outbound formatting on the gateway configuration comes to late.


Also, when I enable "replace + with 00", I still see the original number +3238301234 in the server log (and not 003238301234).

Filip

 

[fred_gallon]

outbound rules are applied top-to-bottom ... so make sure your +32 rule is above the others... otherwise it won't be applied.
I've setup rules for 9 digit Belgian numbers, including the +32, 0032 rules

 

[filipvds]

Hi,

I've installed sp4 today. I've created a new outbound rule. I'm sure it is the first one.


This is the server log:

11-Mar-2014 12:20:18.905 [CM503020]: Call(C:5): Normal call termination. Call originator: Extn:3119. Reason: Not found
11-Mar-2014 12:20:18.905 [CM503014]: Call(C:5): No known route from Extn:3119 to target: <sip:[email protected]:5060>
11-Mar-2014 12:20:18.905 Call(C:5): from Extn:3119 to +3238301234 doesn't match any outbound rule. No outbound rule could be selected.
11-Mar-2014 12:20:18.905 [Flow] Target endpoint for +3238301234 can not be built!
11-Mar-2014 12:20:18.903 [CM503001]: Call(C:5): Incoming call from Extn:3119 to <sip:[email protected]:5060>

 

[filipvds]

hi,

we have solved this issue by creating a second outbound rule.
In this rule we selected all the extension groups, strip no digits and prepend "00".

until now, this works fine.

Filip

 

[Deepest]

Hi This is becaue the + symbol is not classified as a didgit by 3cx so if you have a number starting with a +27123456789 and i want to create dialing number 0123456789 your outbound rule should be

calls to numbers starting with prefix 27
Strip digits 2
Prepend 0