Outbound Dialer: Rest API and CRM Integration?

[oguruma1218]

I am looking at making a dialer for 3CX. In the CFD documentation article, it states "Avoid using dialers in new projects, as they are soon to be deprecated in favour of outbound dialing via REST API."

I don't, however see any information about using an API for this... Is this something that is still supposed to be released soon?

Also, is there any way to integrate it with Zoho CRM? By that I mean telling the dialer to call specific leads from the CRM (not just journaling the calls).

 

[edossantos]

I don't, however see any information about using an API for this... Is this something that is still supposed to be released soon?

CFD Dialers are the way to go at the time being. The mentioned REST API is not ready, and there is no ETA for it, so it's safe to use CFD dialers.

Also, is there any way to integrate it with Zoho CRM? By that I mean telling the dialer to call specific leads from the CRM (not just journaling the calls).

You can use the CRM Lookup component for this. By using Lookup By = "Custom Query", you can return the contact/lead/account details meeting the criteria you need. Then you get the phone number and start the call using the Make Call component.