Outbound Dialler for Dropped Calls

[michael.mchugo]

We have onboarded a customer who would like to have an outbound dialler automated for any inbound call that is not answered by an agent. They may have dropped out of a queue.

Any recommendations on how to do this?

We took over there existing account that is hosted.

From my understanding to use CFD does this need to be self-hosted? Is CFD coming to the hosted instance?

 

[NicholasP_3CX]

CFD can only be used on On-premises and self-hosted installations. It is not available on 3CX-hosted instances.

 

[VoIPTools]

To do any automation like this, your 3CX server would need to be hosted with a provider that permits 3rd-party customization (for now including Call Flow Designer applications). You and I have been talking about this project. We can help with both the hosting and the customization.

 

[edossantos_sipcaller]

Hello @michael.mchugo,

You can try SIP Caller for this. SIP Caller is a cloud based dialer that works with any edition of 3CX, even Hosted by 3CX or SMB. This is because we don't use a CFD app for this, we connect as a remote extension to make calls from your PBX.

So you could get a daily calls report, list the numbers for missed calls, and then create a campaign in SIP Caller to call those numbers back. As this system is hosted, you can't automate this task, you would need to install software in your 3CX server to run some kind of automation.

Feel free to give it a try and let me know in case of having any questions.