call flow designer

  1. Call Routing and Info from SQL Lookup

    Hello all, Hopefully I'm in the right area for this request as we're unable to use any of your existing CRM integrations, so trying to leverage SQL instead. The API for our aged CRM lacks a number lookup endpoint so the template generation approach didn't appear to be applicable either. For...
    • splt-jack
    • Thread
    • call flow designer incoming call information mssql
    • Replies: 3
    • Forum: Other
  2. ArneDery

    DN property - department

    Hi, I'm looking to extract the depertment of a user in a call script. The reason why I want to do this, is to create a emergency script, if user call the CF extenstion then, the flow checks from which department the call is started and it routes the call to the correct internal reponse team...

  3. Get Attached Data After Makecall API - CFD App

    Hi, I'm trying to collect the get attached call data when I use the Make Call API request but no luck. I'm doing the following, let me know if anything is wrongly implemented or am i missing something here : 1. I'm trying to make a call from a CFD app 3333 toward an External number 12345678...

  4. CFD - Unavailable for 3CX hosted environments?

    Our client is on 3CX Pro (v20) and 3CX hosted. I just noticed there is nowhere in the admin portal to upload a CFD file? What are the best options? Should I use the call processing scripts instead? Also, does anyone know of any reliable contacts that work on 3CX call flows for T&M. Thanks!

  5. AI Agents CFD Call Data

    Hello, We are using the AI Receptionist for data collection. My question is about the parameter assignment logic: Does the 3CX AI Receptionist feature allow the captured (transcribed) voice input to be directly assigned to a Call Flow Parameter (e.g., public_ProblemSummary) using the 'Set Call...

  6. Expression Elements: Inbuilt Functions: NOW

    Hello, I am trying to Log in a Call Flow Application the current time. The only function I can find is the NOW function. But it doesn't log in a consistent way. eg DD/MM/YYYY HH:MM:SS AM/PM or if the day and time is different D/M/YYYY H:M:S AM/PM For the purposes of my script i tried using...

  7. If specific number, send to a different flow

    Hello! Is it possible to configure CFD so that whenever a specific number makes a contact, it is redirected to a different location in the flow? Example: I want the number 5561940404040 to be sent directly to a human whenever it makes contact, instead of going to the digital attendant.

  8. Is this situation possible?

    I have the following situation in 3cx: there is a single phone number and 5 extensions: 102,103,104,105,106. when 105 calls a phone number and that person doesn't answer, if he calls back on that single phone number (0123456789 for instance) it should redirect the call to extension 105. How can...
    • Andi335
    • Thread
    • call flow designer crm integration integration script
    • Replies: 5
    • Forum: Other

  9. 3CX API V20 - Callcontrol "transferto" action "doesn't work"

    I'm testing the 3CX API V20. I set up a "client ID" in API Integrations and connected it to our web system, OK everything works fine. So, I send a number to call from this web system via API to dial an external number using 3CX provider (i.e. an outgoing call from the API to an external...
    • lmb
    • Thread
    • api integration api rest linux call flow designer
    • Replies: 1
    • Forum: Marketplace

  10. How to make an internal call from a call flow

    Hello, I am working on a call flow where the incoming caller is greeted, prompted for various info, then placed on "hold" (music plays) while an internal call is placed to an agent. If the agent answers, the caller is announced including some of the info that was collected from them. Then the...

  11. Call Flow Designer External Dialer Hot Fix?

    Hello, I created an external dialer in CFD using this guide. https://www.3cx.com/docs/cfd-creating-outbound-dialer/ After installing it I learned that it no longer works for V20 by reading these locked threads...

  12. Affect Variable in One Call Processing Script Using Another?

    I was trying to think of a way to restore the functionality of the dial code to over ride office hours. I was able to successfully use this to override the office hours. But I would like to have the flexibility to be granular or edit the call flow in CFD if I want to. I was trying to achieve...

  13. Sending messages when disconnected

    Hello! We have configured in a client that whenever there is a disconnection in the call, a message is sent by Whatsapp to the customer via API integration, what I would like to occur is that the message is sent only if the disconnection comes from the client's side, but the sending is being...

  14. Cree un ivr en call flow designer, pero necesito que si el usuario digita un numero de extension este sea derivado a extension que digito.

    Cree un ivr con CFD, pero el ivr dice que si conoce el anexo que lo marque, necesito saber como puedo configurarlo de esa forma. o si ahi alguien que me pueda orientar configurarlo.
  15. nicolasGa

    Call Classification

    Hi, I would like to set-up a "call classification" after a call for the called (and not the caller, customer) Example: someone calls, end call, the agent tell that the call was a technical issue or else... I saw there was a survey in the CFD. But it seems that the survey is for the caller, and...

  16. Variables in CFD

    Hi, I'm trying to design a call flow with a loop, that while user input is invalid, it will loop the whole call flow. So I tried assigning a variable when the user input is invalid by assigning the value to the Variable as True. When I build it, if fails and gives me the error: Property...

  17. Solved Invalid Token

    Hello! I'm setting up an API in 3CX that the trigger of a call generates the sending of a message to Whatsapp from the originating number, but when I put the JSON data in the CFD the "invalid token" error is returned, the same test performed in Postman with the same data does not present the...
  18. blancers

    Automatically Route Incoming Calls to the Last Dialed Extension

    Hello 3CX Community, I'm looking for assistance with a call routing scenario in 3CX. Here’s what I’m aiming to achieve: I have four extensions in my 3CX setup: 1001, 1002, 1003, and 1004. Suppose extension 1002 makes an outbound call to +1xxxyyyzzz. When +1xxxyyyzzz calls back next time, I...

  19. Multiple calls

    Hi everyone, I'm new and I recently started using the 3cx call flow designer app to create a flow for a predictive dialer switchboard. I created a dialer that retrieves all the numbers in 'ready' status from a database table, then starts calling them, if the recipient answers I update the...

  20. Solved Speech To Text - More than one call flow

    Hello, is it possible to use the same google cloud speech-to-text project for different call flows? Is it okay to use on two different CFDs?
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