Solved outbound number showing different

[Brock_4118]

Dear Team,
I am facing an issue with 2 extensions, both the extensions are in same group also in same RG & CQ & also have mentioned the same number which i want to display in caller ID, but when they call it displays another number of my SIP trunk where other group members of their team display the same number only those 2 extensions having the issue,
any idea how to resolve it ?

 

[JCubio]

Hi Sir,
Ring Group and Call Queues are for inbound.
Check your outbound settings and which trunk those extensions use when dialing

 

[JohnS_3CX]

If only those two are different, you can check here to see if they have a different value than the other extensions:

 

[JCubio]

I think you also need to check your Outbound Rules section.
You need to identify which SIP trunk they used when calling.

 

[Brock_4118]

Hello all ,
Thanks for response, now replying to #JohnS_3cx_ i have mentioned the same number in outbound caller id which i want to display & it doesn't work but other extensions of their group works perfectly only that 2 extensions having the issue.

 

[Brock_4118]

Hi Jcubio,
Your solution worked actually those 2 extension were not mentioned in outbound Rules of particular sip trunk that's why it was displaying default main number while calling.
i just add those extensions in outbound rules for sip trunk & it displaying the exact number.
Thank you all for quick response & help.

 

[JohnS_3CX]

I'm glad to hear it was resolved, thanks for updating the thread with your solution.