Outbound PSTN Line

[spruitr]

I can't make an outbound call to my Patton Smartnode 4634.
Incoming calls works fine. Just followed the 3cx wizard for configuring the Patton.

Server log:
12:24:14.202|.\CallConf.cpp(120)|Log2|CallControl|CallConf:nIncoming:[CM103002] Call(21): Incoming call from 406 (Ext.406) to sip:[email protected]
12:24:14.467|.\CallConf.cpp(394)|Log2|CallControl|CallConf::Rejected:[CM103005] Call(21) is rejected: Destination does not exist, or is not registered
12:24:14.467|.\CallConf.cpp(126)|Critical0|CallControl|CallConf:nIncoming:[CM003002] Call(21): Destination not available for call from sip:[email protected] to sip:[email protected]

IP number 3cx: 10.250.7.222
IP number Patton gateway: 10.250.7.221

I think that my outbound rules not working properly. But I don't now why.

 

[marcoluce]

Hi, can you see the Patton registered (green color in the "line status" page of 3CX)?

Regards
-Marco

 

[spruitr]

yes, the patton is registered with a green color. When I call a number it stays green, and it don't change to a yellow color. Incoming calls are working.

 

[etm_ltd]

Hi spruitr,

12:24:14.467|.\CallConf.cpp(126)|Critical0|CallControl|CallConf:nIncoming:[CM003002] Call(21): Destination not available for call from sip:[email protected] to sip:[email protected]

It seems you have a problem of outbound call rules.

Have you tried to see this?

 

[spruitr]

My outbound calls must begin with a 9. The 9 is removed bij the outbound rule. But in the log the destination of the call is 10.250.7.222, which is the IP number of my 3cx server. I think that this must be the number of my Patton Smartnode ISDN, is that correct? What goes wrong?