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- May 30, 2016
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Good morning everyone.
I have a 3CX v.20 Update 1 with two SIP trunks, two departments and several extensions.
I split the estensions into two departments and I created two outgoing rules.
The first rule is Calls from departments "Department1" --> route0 - SIP Trunk 1
The second rule is "Calls from departments "Department2" --> route0 - SIP Trunk 2.
However, this rule doesn't work! All calls come out of SIP Trunk 1 (or the first top rule).
I tried removing the department and inserting the range of extensions involved and it works correctly.
Why? It's as if the var. "Department" was not taken into consideration.
Below I will insert some images of the configuration that is giving me problems.
Can anyone have any suggestions?
Thank you
I have a 3CX v.20 Update 1 with two SIP trunks, two departments and several extensions.
I split the estensions into two departments and I created two outgoing rules.
The first rule is Calls from departments "Department1" --> route0 - SIP Trunk 1
The second rule is "Calls from departments "Department2" --> route0 - SIP Trunk 2.
However, this rule doesn't work! All calls come out of SIP Trunk 1 (or the first top rule).
I tried removing the department and inserting the range of extensions involved and it works correctly.
Why? It's as if the var. "Department" was not taken into consideration.
Below I will insert some images of the configuration that is giving me problems.
Can anyone have any suggestions?
Thank you