Solved Outbound rules +44 not working

[templeben]

Hi, my users are using the click to call feature and sometimes the numbers are +44xxxx etc.

I've created an outbound rule to detect calls starting with the number prefix +44, strip the first three digits and prepend with a 0 and use our normal sip trunk. Users get a "called number does not exist" and the dhasboard shows a warning saying:

There was no user or outbound rule found for the number +447917xxxxxxxx that Ext.268 dialed.

We have the same issue if a number is +44(0) .. but one thing at a time!! I'm sure this used to work on v.18

 

[ENPNOC]

Thanks all. We have got a fix in place now, it turned out to be the E164 settings as below. We needed to add the "0" for National Code and that did the job. We have just changed SIP providers and whereas Gamma didnt use the +44 prefix, Voiceflex do, so it was just some adjustment around that. Thanks for the pointers, all working for us now. Hope that helps for templeben as well.

 

[TheodorosG_3CX]

Glad to know this is resolved

 

[ENPNOC]

Thanks TheodorosG_3CX, it is for us at least.

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