Solved Outbound rules using dialing prefix to set CID. It works, but is it bad form?

[AtomicDog]

Trying to properly solve an issue. I have read some forum posts -a bunch actually, and found some web sites that discuss using outbound dialing rules to change CID depending on a dialed prefix. I read that dialing prefix rules should be underneath the main rule(s). When I put the prefix rules under the main dialing rule the call it fails, but when I move it above the main rule it does work as expected. Is that okay to do? This is what I have to do make it work

First rule
Start prefix: 999
Extensions: blank
Numbers length 13,14
Select the one trunk we have
Strip digits: 3
CID: 5555551111

Second rule: Same as above with 998 prefix
Third rule: Main outbound rule
4th rule: international dialing prefix rule

This setup works and everything seems normal. Is this order of rules nothing to be concerned about? ANY thoughts are greatly appreciated. I am no expert.

 

[cobaltit]

The order of the rules is processed top down, so either you misread the post saying it should be under, or perhaps that was for a different scenario. But since it works I'm not sure what you are concerned about. There is no secret outbound rule society that is going to sneak into your PBX at night and shame you for your rules being out of order.

There's really only 3 outcomes to your outbound rules:

• They don't work all all (calls fail)
• They don't work correctly (show the wrong caller id or go out the wrong trunk)
• They work

As long as they work for you, then they are the right rules and in the right order, regardless of what you might have read somewhere.

 

[AtomicDog]

I was kind of hoping there was a secret society to be honest. Thank you so much. I feel better knowing this -not about the secret society, but that order doesn't matter so long as it works.

All I needed to hear.

 

[leejor]

One reason, include ability to add a caller ID , per route, in the outbound rules, was because of many requests to do just what you are attempting, to be able to dial a prefix, and change the CID.

 

[AtomicDog]

I got the impression that this was added only like a year or two ago. I saw plenty of older posts wanting to do it. Thank goodness they did add this functionality! The time wasted changing each user CID was maddening.

As I am writing this we are rolling this out to about 50 users. This will be huge if successful.

 

[ChrisC_3CX]

As I am writing this we are rolling this out to about 50 users. This will be huge if successful.

Wish you all the best!

I'll be closing this thread so please do not hesitate to start a new one should you need anything else!