Outbound to Patton invite fails?

[the_Duke]

Inbound calls seem ok.
Outbound calls fail?

Lines:2 POT standard FR1 AT&T (ohio) Tested by provider (pulled heaters)
fine calling out with Panasonic KD system.
New 2U box (clean install)
Windows 7 (firewall off,UAC off) 3CX (v8.10824)
Gatewayatton 4114 4FXO (firmware SN4110_H323_SIP_R5.3_2009-01-15)
Phonesolycom 650 and 3CX Softphone (3CXPhone4.msi)
Static DHCP (pbx only on LAN)
TrendBet TEW-671br :192.168.0.1
Patton :192.168.0.30
pbx-PC :192.168.0.31
phone ext100 :192.168.0.32

20:16:55.492  Active calls counted toward license limit: []
20:16:25.306  Active calls counted toward license limit: []
20:16:09.893  [CM503020]: Normal call termination. Reason: Terminated
20:16:09.893  [CM503016]: Call(19): Attempt to reach <sip:[email protected];user=phone> failed. Reason: Request Terminated
20:16:09.893  [CM503003]: Call(19): Call to sip:[email protected]:5060 has failed; Cause: 487 Request Terminated; from IP:192.168.0.30:5060
20:16:08.255  [CM503025]: Call(19): Calling PSTNline:2818211@(Ln.10000@Patton4XO)@[Dev:sip:[email protected]:5060]
20:16:08.192  [CM503004]: Call(19): Route 1: PSTNline:2818211@(Ln.10000@Patton4XO)@[Dev:sip:[email protected]:5060]
20:16:08.192  [CM503010]: Making route(s) to <sip:[email protected];user=phone>
20:16:08.192  [CM505001]: Ext.100: Device info: Device Identified: [Man: Polycom;Mod: SoundPoint IP Series;Rev: General] Capabilities:[reinvite, replaces, unable-no-sdp, no-recvonly] UserAgent: [PolycomSoundPointIP-SPIP_650-UA/3.0.4.0061] PBX contact: [sip:[email protected]:5060]
20:16:08.192  [CM503001]: Call(19): Incoming call from Ext.100 to <sip:[email protected];user=phone>
20:15:24.940  Active calls counted toward license limit: []
20:14:24.572  Active calls counted toward license limit: []

Any ideas would be great
Thanks...

 

[mfm]

HI could you set your logs into verbose mode? ALso is your patton registerting? are calls not ocming in and not going out or otherwise?

 

[the_Duke]

Thanks for reply.

Attached logs
Yes the Patton is registering.
Behavior:
Incoming calls are working. Auto attendant and voice mail are working. MOH is working. Calls from extension to extension work.
Outgoing calls to Patton PSTN fail (local and long-distance), from both the Polycom's and server side softphone, as shown with the above log and wireshark.

The POT lines have been tested on site by provider. You can dial out with standard phone no problems. New Cat5e has been installed (for POTS) from outside interface of building straight to Patton. There is a Panasonic KD system in use now and for last 7 years. A 3rd POT line was just added and produces the same results.

Can you determine from the above logs who is responsible for error? 3CX or Patton ? I would like to get this system up and running but just not sure how to proceed.
I will gladly upload full wireshark logs if needed. By pm.


P.S. I did find this post in forum.
http://www.3cx.com/forums/trouble-dialing-out-with-patton-13804.html#p77638

If you set Loopbreak to 300-1500(not default config for Patton4114 & 3CX), it will dial out but drops numbers and the calls fail with “I'm sorry that number can't be completed as dialed” about 50% of the time. Also produces a slew of WireShark errors.

19:36:26.877  [CM503020]: Normal call termination. Reason: Terminated
19:36:26.877  [CM503016]: Call(6): Attempt to reach <sip:[email protected];user=phone> failed. Reason: Request Terminated
19:36:26.877  [CM503003]: Call(6): Call to sip:[email protected]:5060 has failed; Cause: 487 Request Terminated; from IP:192.168.0.30:5060
19:36:25.397  [CM503025]: Call(6): Calling PSTNline:2818211@(Ln.10000@Patton4XO)@[Dev:sip:[email protected]:5060]
19:36:25.397  [MS210006] C:6.2:Offer provided. Connection(by pass mode): 192.168.0.32:2244(2245)
19:36:25.347  [CM503004]: Call(6): Route 1: PSTNline:2818211@(Ln.10000@Patton4XO)@[Dev:sip:[email protected]:5060]
19:36:25.347  [CM503010]: Making route(s) to <sip:[email protected];user=phone>
19:36:25.347  [MS210000] C:6.1:Offer received. RTP connection: 192.168.0.32:2244(2245)
19:36:25.347  Remote SDP is set for legC:6.1
19:36:25.347  [CM505001]: Ext.100: Device info: Device Identified: [Man: Polycom;Mod: SoundPoint IP Series;Rev: General] Capabilities:[reinvite, replaces, unable-no-sdp, no-recvonly] UserAgent: [PolycomSoundPointIP-SPIP_650-UA/3.0.4.0061] PBX contact: [sip:[email protected]:5060]
19:36:25.347  [CM503001]: Call(6): Incoming call from Ext.100 to <sip:[email protected];user=phone>
19:36:25.347  [CM500002]: Info on incoming INVITE:
  INVITE sip:[email protected]:5060;user=phone SIP/2.0
  Via: SIP/2.0/UDP 192.168.0.32;branch=z9hG4bKb634f02b19D2F4A8
  Max-Forwards: 70
  Contact: <sip:[email protected]>
  To: <sip:[email protected];user=phone>
  From: "Aimee"<sip:[email protected]>;tag=7EB5EAD5-1E44DEAA
  Call-ID: [email protected]
  CSeq: 2 INVITE
  Allow: INVITE, ACK, BYE, CANCEL, OPTIONS, INFO, MESSAGE, SUBSCRIBE, NOTIFY, PRACK, UPDATE, REFER
  Proxy-Authorization: Digest username="100",realm="3CXPhoneSystem",nonce="414d535c0206587979:d59020228248fb8b38618f5047290e9c",uri="sip:[email protected]:5060;user=phone",response="7cbe4812cd0fdf4df78377584c62b807",algorithm=MD5
  Supported: 100rel, replaces
  User-Agent: PolycomSoundPointIP-SPIP_650-UA/3.0.4.0061
  Allow-Events: talk, hold, conference
  Content-Length: 0
  
19:36:23.467  Active calls counted toward license limit: []
19:35:51.467  Active calls counted toward license limit: []