Outgoing call rings once and stops

[Comunify]

Hi, am a little frustrated that i've had to resort to a forum to just get a my basic webclient up and running. Live chat told me to get in touch with a partner.

I am evaluating this for my businese.

I have my SIP trunk all setup with Sipgate and can receive incoming calls and the account is topped up to be able to make outgoing calls through other PBX,
but through my webclient or browswer extension I ring once and the call just drops.

Is there any other setting that is needed to ensure outgoing calls can be made?
I allowed for outgoing calls to all countries.

Thanks for any advice. Daniel

 

[JohnS_3CX]

Hi Daniel,

We only support Sipgate DE (not UK) and provided you have setup your trunk using the built in template, you should be ok. If you are using the UK account, we do not know if it is compatible or needs manual setup to be done on your end.

Try making a few calls extension to extension (don't use the trunk) and ensure internal calls work first.

If internal calls are ok, and only calls via sipgate fail, then you might have to contact your provider and see if they can tell you why they drop the call.

Alternatively, if you have some experience in Wireshark, you can run a capture and from the 3CX dashboard (Activity Log page) and analyze the capture to see if the call leaves your trunk, and if the provider indeed rejects it.

Important note: Your provider might need additional setup from their own web portal before you can use your trunk, please follow their guidelines