Solved Outgoing calls fail

[Artem Khvostenko]

Hi, please help:
Inbound calls work fine, outbound is not working.

For calls I use https://XXXXX.3cx.eu/webclient/
SIP number works fine if I will use Zoiper in both way, but if I use it in 3CX - outgoing calls fails.


I called from 100-account

Made call from 3CX web-client (Teams will be later)
[Edited by Admin]

 

[NickD_3CX]

As this seems to be a general issue with calling out, I moved this to the "SIP Trunk" section.

Please review this guide to see if everything is set up correctly:
https://www.3cx.com/docs/ukrainian-sip-trunk-kyivstar/

For example, Kyivstar requires that Caller ID is entered in National Format, but in the Extension you have it with International.
Try to remove the +380 for the Caller ID and leave only 443912224, then try again.

 

[Artem Khvostenko]

Thank you. It helped.