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Outgoing calls set to private

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gunners

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We are using 3CX with a patton PSTN gateway.

For some reason outgoing calls are set to private number, where would i go to change this?
 
If I understand correctly, you are using a Patton gateway to interconnect to the PSTN network (FXO). When a call is made from the 3CX system, the callee receives a caller-ID of "private number" and no number or name is delivered to the callee.

Caller-ID (CID) info is usually provided by the carrier given your use of a PSTN gateway. You should be able to take a regular analog phone and connect this to one of the lines and dial to a regular phone with CID capability and see what is delivered.

You may want to contact your service provider about the issue.

In the US, one can request and pay for an unlisted number in which case the CID will not be delivered. I do not know what country you are in, so your situation may be different, but a call should help.
 
I have plugged an anlog handset directly into the PSTN line and done a test call, when using the analog handset it shows the number.
I will try changing the CID on 3cx and see how that goes.
 
So I have found the problem. All of the calls are going out of the wrong gateway.

Our patton PSTN gateway is not registering with 3cx. I have checked the logs on both 3cx and the Patton PSTN Gateway.

On the 3cx log it appears that the patton gateway is blocking because of too many failed authentication attempts. Below is the log.

So far I have been though each virtual extension and they all match and I have also generated a new configuration script and uploaded it to the device.

08-Jul-2016 13:51:46.901 Leg L:5.1[Line:10000<<0400176381] is terminated: Cause: BYE from PBX
08-Jul-2016 13:51:46.901 [CM503008]: Call(C:5): Call is terminated
08-Jul-2016 13:51:46.899 Leg L:5.8[Extn] is terminated: Cause: BYE from 192.168.15.205:5062
08-Jul-2016 13:51:24.153 Currently active calls - 1: [5]
08-Jul-2016 13:50:52.145 Currently active calls - 1: [5]
08-Jul-2016 13:50:35.842 Leg L:5.11[Extn] is terminated: Cause: 487 Request Terminated/INVITE from 192.168.15.209:5062
08-Jul-2016 13:50:35.840 [CM503003]: Call(C:5): Call to <sip:[email protected]:5060> has failed; Cause: 487 Request Terminated/INVITE from 192.168.15.209:5062
08-Jul-2016 13:50:35.529 Leg L:5.16[Extn] is terminated: Cause: 487 Request Terminated/INVITE from 192.168.15.203:5062
08-Jul-2016 13:50:35.527 [CM503003]: Call(C:5): Call to <sip:[email protected]:5060> has failed; Cause: 487 Request Terminated/INVITE from 192.168.15.203:5062
08-Jul-2016 13:50:35.526 Leg L:5.14[Extn] is terminated: Cause: 487 Request Terminated/INVITE from 192.168.15.204:5062
08-Jul-2016 13:50:35.524 [CM503003]: Call(C:5): Call to <sip:[email protected]:5060> has failed; Cause: 487 Request Terminated/INVITE from 192.168.15.204:5062
08-Jul-2016 13:50:35.366 Leg L:5.10[Extn] is terminated: Cause: 487 Request Terminated/INVITE from 192.168.15.208:5062
08-Jul-2016 13:50:35.364 [CM503003]: Call(C:5): Call to <sip:[email protected]:5060> has failed; Cause: 487 Request Terminated/INVITE from 192.168.15.208:5062
08-Jul-2016 13:50:35.335 Leg L:5.9[Extn] is terminated: Cause: 487 Request Terminated/INVITE from 192.168.15.207:5062
08-Jul-2016 13:50:35.334 [CM503003]: Call(C:5): Call to <sip:[email protected]:5060> has failed; Cause: 487 Request Terminated/INVITE from 192.168.15.207:5062
08-Jul-2016 13:50:35.324 Leg L:5.7[Extn] is terminated: Cause: 487 Request Terminated/INVITE from 192.168.15.212:5062
08-Jul-2016 13:50:35.322 [CM503003]: Call(C:5): Call to <sip:[email protected]:5060> has failed; Cause: 487 Request Terminated/INVITE from 192.168.15.212:5062
08-Jul-2016 13:50:35.298 Leg L:5.13[Extn] is terminated: Cause: 487 Request Terminated/INVITE from 192.168.15.211:5062
08-Jul-2016 13:50:35.296 [CM503003]: Call(C:5): Call to <sip:[email protected]:5060> has failed; Cause: 487 Request Terminated/INVITE from 192.168.15.211:5062
08-Jul-2016 13:50:35.285 Leg L:5.5[Extn] is terminated: Cause: 487 Request Terminated/INVITE from 192.168.15.200:5060
08-Jul-2016 13:50:35.284 [CM503003]: Call(C:5): Call to <sip:[email protected]:5060> has failed; Cause: 487 Request Terminated/INVITE from 192.168.15.200:5060
08-Jul-2016 13:50:35.276 Leg L:5.15[Extn] is terminated: Cause: 487 Request Terminated/INVITE from 192.168.15.202:5062
08-Jul-2016 13:50:35.274 [CM503003]: Call(C:5): Call to <sip:[email protected]:5060> has failed; Cause: 487 Request Terminated/INVITE from 192.168.15.202:5062
08-Jul-2016 13:50:35.241 Leg L:5.6[Extn] is terminated: Cause: 487 Request Terminated/INVITE from 192.168.15.206:5062
08-Jul-2016 13:50:35.240 [CM503003]: Call(C:5): Call to <sip:[email protected]:5060> has failed; Cause: 487 Request Terminated/INVITE from 192.168.15.206:5062
08-Jul-2016 13:50:35.240 Leg L:5.12[Extn] is terminated: Cause: 487 Request Terminated/INVITE from 192.168.15.238:5062
08-Jul-2016 13:50:35.238 [CM503003]: Call(C:5): Call to <sip:[email protected]:5060> has failed; Cause: 487 Request Terminated/INVITE from 192.168.15.238:5062
08-Jul-2016 13:50:35.190 [CM503007]: Call(C:5): Extn:105 has joined, contact <sip:[email protected]:5062>
08-Jul-2016 13:50:35.190 [CM503007]: Call(C:5): Line:10000<<0400176381 has joined, contact <sip:[email protected]:5060>
08-Jul-2016 13:50:35.187 L:5.8[Extn] has joined to L:5.1[Line:10000<<0400176381]
08-Jul-2016 13:50:33.433 Leg L:5.4[Extn] is terminated: Cause: 487 Request Terminated/INVITE from 192.168.15.206:5062
08-Jul-2016 13:50:33.432 [CM503003]: Call(C:5): Call to <sip:[email protected]:5060> has failed; Cause: 487 Request Terminated/INVITE from 192.168.15.206:5062
08-Jul-2016 13:50:33.402 Leg L:5.3[Extn] is terminated: Cause: 487 Request Terminated/INVITE from 192.168.15.203:5062
08-Jul-2016 13:50:33.400 [CM503003]: Call(C:5): Call to <sip:[email protected]:5060> has failed; Cause: 487 Request Terminated/INVITE from 192.168.15.203:5062
08-Jul-2016 13:50:33.356 [CM503025]: Call(C:5): Calling T:RingAll:800@[Dev:sip:[email protected]:5060,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062] for L:5.1[Line:10000<<0400176381]
08-Jul-2016 13:50:33.353 [CM503025]: Call(C:5): Calling T:RingAll:800@[Dev:sip:[email protected]:5060,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062] for L:5.1[Line:10000<<0400176381]
08-Jul-2016 13:50:33.351 [CM503025]: Call(C:5): Calling T:RingAll:800@[Dev:sip:[email protected]:5060,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062] for L:5.1[Line:10000<<0400176381]
08-Jul-2016 13:50:33.348 [CM503025]: Call(C:5): Calling T:RingAll:800@[Dev:sip:[email protected]:5060,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062] for L:5.1[Line:10000<<0400176381]
08-Jul-2016 13:50:33.344 [CM503025]: Call(C:5): Calling T:RingAll:800@[Dev:sip:[email protected]:5060,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062] for L:5.1[Line:10000<<0400176381]
08-Jul-2016 13:50:33.340 [CM503025]: Call(C:5): Calling T:RingAll:800@[Dev:sip:[email protected]:5060,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062] for L:5.1[Line:10000<<0400176381]
08-Jul-2016 13:50:33.336 [CM503025]: Call(C:5): Calling T:RingAll:800@[Dev:sip:[email protected]:5060,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062] for L:5.1[Line:10000<<0400176381]
08-Jul-2016 13:50:33.332 [CM503025]: Call(C:5): Calling T:RingAll:800@[Dev:sip:[email protected]:5060,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062] for L:5.1[Line:10000<<0400176381]
08-Jul-2016 13:50:33.327 [CM503025]: Call(C:5): Calling T:RingAll:800@[Dev:sip:[email protected]:5060,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062] for L:5.1[Line:10000<<0400176381]
08-Jul-2016 13:50:33.325 [CM503025]: Call(C:5): Calling T:RingAll:800@[Dev:sip:[email protected]:5060,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062] for L:5.1[Line:10000<<0400176381]
08-Jul-2016 13:50:33.323 [CM503025]: Call(C:5): Calling T:RingAll:800@[Dev:sip:[email protected]:5060,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062] for L:5.1[Line:10000<<0400176381]
08-Jul-2016 13:50:33.320 [CM503025]: Call(C:5): Calling T:RingAll:800@[Dev:sip:[email protected]:5060,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062] for L:5.1[Line:10000<<0400176381]
08-Jul-2016 13:50:33.267 [CM503005]: Call(C:5): Forwarding: T:RingAll:800@[Dev:sip:[email protected]:5060,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062]
08-Jul-2016 13:50:33.266 L:5.1[Line:10000<<0400176381] target's endpoint Extn:104 is Not Available/Not Registered
08-Jul-2016 13:50:33.266 L:5.1[Line:10000<<0400176381] forwards call from RingAll:802 to RingAll:800 based on rule
08-Jul-2016 13:50:33.266 L:5.1[Line:10000<<0400176381] failed to reach RingAll:802, reason No Answer
08-Jul-2016 13:50:25.368 Leg L:5.2[Extn] is terminated: Cause: 487 Request Terminated/INVITE from 192.168.15.203:5062
08-Jul-2016 13:50:25.367 [CM503003]: Call(C:5): Call to <sip:[email protected]:5060> has failed; Cause: 487 Request Terminated/INVITE from 192.168.15.203:5062
08-Jul-2016 13:50:25.262 [CM503025]: Call(C:5): Calling T:RingAll:802@[Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062] for L:5.1[Line:10000<<0400176381]
08-Jul-2016 13:50:25.259 [CM503025]: Call(C:5): Calling T:RingAll:802@[Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062] for L:5.1[Line:10000<<0400176381]
08-Jul-2016 13:50:25.205 [CM503005]: Call(C:5): Forwarding: T:RingAll:802@[Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062]
08-Jul-2016 13:50:25.205 L:5.1[Line:10000<<0400176381] forwards call from RingAll:801 to RingAll:802 based on rule
08-Jul-2016 13:50:25.205 L:5.1[Line:10000<<0400176381] failed to reach RingAll:801, reason No Answer
08-Jul-2016 13:50:21.587 Leg L:4.2[Line:10000>>55625555] is terminated: Cause: BYE from PBX
08-Jul-2016 13:50:21.587 [CM503008]: Call(C:4): Call is terminated
08-Jul-2016 13:50:21.585 Leg L:4.1[Extn] is terminated: Cause: BYE from 192.168.15.200:5060
08-Jul-2016 13:50:21.177 [CM503025]: Call(C:5): Calling T:RingAll:801@[Dev:sip:[email protected]:5062] for L:5.1[Line:10000<<0400176381]
08-Jul-2016 13:50:21.129 [CM503027]: Call(C:5): From: Line:10000<<0400176381 ("*:0400176381" <sip:[email protected]:5060>) to T:RingAll:801@[Dev:sip:[email protected]:5062]
08-Jul-2016 13:50:21.129 [CM503004]: Call(C:5): Route 1: from L:5.1[Line:10000<<0400176381] to T:RingAll:801@[Dev:sip:[email protected]:5062]
08-Jul-2016 13:50:21.129 [CM505003]: Provider:[AussieBB] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [asterisk] PBX contact: [sip:[email protected]:5060]
08-Jul-2016 13:50:21.129 [CM503001]: Call(C:5): Incoming call from Line:10000<<0400176381 to <sip:[email protected]:5060>
08-Jul-2016 13:50:21.127 Line limit check: Current # of calls for line Lc:10000(@AussieBB[<sip:[email protected]:5060>]) is 2; limit is 3
08-Jul-2016 13:50:21.124 [CM503012]: Inbound any hours rule (*) for 10000 forwards to DN:801
08-Jul-2016 13:50:20.135 Currently active calls - 1: [4]
08-Jul-2016 13:50:16.104 [IPBL] Packet from banned IP/range: ip = 192.168.15.20; Comment: PBX: blocked for too many failed authentications
08-Jul-2016 13:50:15.112 Blacklisted (Too many failed auth)
IP = 192.168.15.20; Failed auth: 25; unauth: 26; auth: 25; 407: 0
08-Jul-2016 13:50:14.233 [CM102001]: Authentication failed for AuthFail Recv Req REGISTER from 192.168.15.20:5062 tid=be30160e16d5a6d09 Call-ID=5abe3fbcb808e204:
REGISTER sip:192.168.15.1:5060 SIP/2.0
Via: SIP/2.0/UDP 192.168.15.20:5062;branch=z9hG4bKbe30160e16d5a6d09
Max-Forwards: 70
Contact: <sip:[email protected]:5062>
To: <sip:[email protected]>
From: <sip:[email protected]>;tag=0e531e70fc
Call-ID: 5abe3fbcb808e204
CSeq: 5412 REGISTER
Expires: 300
Proxy-Authorization: Digest username="10002",realm="3CXPhoneSystem",nonce="414d535c0d8fb3f605:49911b07be353abe79ff342154e20edc",uri="sip:192.168.15.1:5060",response="bc9f8cd0b6667e894ef6453e47e6e2e7",algorithm=MD5
User-Agent: Patton SN4114 JO EUI 00A0BA0A8E6E R6.3 2013-05-01 H323 SIP FXS FXO M5T SIP Stack/4.1.12.18
Content-Length: 0

; Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
08-Jul-2016 13:50:06.232 [CM102001]: Authentication failed for AuthFail Recv Req REGISTER from 192.168.15.20:5066 tid=36a1baef78b97d795 Call-ID=192623e947cee9a3:
REGISTER sip:192.168.15.1:5060 SIP/2.0
Via: SIP/2.0/UDP 192.168.15.20:5066;branch=z9hG4bK36a1baef78b97d795
Max-Forwards: 70
Contact: <sip:[email protected]:5066>
To: <sip:[email protected]>
From: <sip:[email protected]>;tag=93440aff21
Call-ID: 192623e947cee9a3
CSeq: 29733 REGISTER
Expires: 300
Proxy-Authorization: Digest username="10004",realm="3CXPhoneSystem",nonce="414d535c0d8fb3ee02:5010218498f25da3f3854917d68112f2",uri="sip:192.168.15.1:5060",response="c5e5d7a392aceb061cbad38a703c8a78",algorithm=MD5
User-Agent: Patton SN4114 JO EUI 00A0BA0A8E6E R6.3 2013-05-01 H323 SIP FXS FXO M5T SIP Stack/4.1.12.18
Content-Length: 0

; Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
08-Jul-2016 13:50:06.200 [CM102001]: Authentication failed for AuthFail Recv Req REGISTER from 192.168.15.20:5060 tid=e34f0c3ca04f9edc8 Call-ID=c6b3da967cea3187:
REGISTER sip:192.168.15.1:5060 SIP/2.0
Via: SIP/2.0/UDP 192.168.15.20:5060;branch=z9hG4bKe34f0c3ca04f9edc8
Max-Forwards: 70
Contact: <sip:[email protected]:5060>
To: <sip:[email protected]>
From: <sip:[email protected]>;tag=b3cf5766c5
Call-ID: c6b3da967cea3187
CSeq: 2232 REGISTER
Expires: 300
Proxy-Authorization: Digest username="10001",realm="3CXPhoneSystem",nonce="414d535c0d8fb3ee12:4dd0c629d3daa34e1451acf11141beb1",uri="sip:192.168.15.1:5060",response="fa60b1961f65d46521f6ba56397090d4",algorithm=MD5
User-Agent: Patton SN4114 JO EUI 00A0BA0A8E6E R6.3 2013-05-01 H323 SIP FXS FXO M5T SIP Stack/4.1.12.18
Content-Length: 0

; Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
08-Jul-2016 13:50:05.235 [CM102001]: Authentication failed for AuthFail Recv Req REGISTER from 192.168.15.20:5064 tid=ad51d28ae3a3b3583 Call-ID=be9b2bdb4a2e36a6:
REGISTER sip:192.168.15.1:5060 SIP/2.0
Via: SIP/2.0/UDP 192.168.15.20:5064;branch=z9hG4bKad51d28ae3a3b3583
Max-Forwards: 70
Contact: <sip:[email protected]:5064>
To: <sip:[email protected]>
From: <sip:[email protected]>;tag=7e3d09361a
Call-ID: be9b2bdb4a2e36a6
CSeq: 29089 REGISTER
Expires: 300
Proxy-Authorization: Digest username="10003",realm="3CXPhoneSystem",nonce="414d535c0d8fb3ed03:99c5ba7e1cd8bb7e8836fc5cd4bdb308",uri="sip:192.168.15.1:5060",response="0ca2d73d2fda92d0a750be752d5d315c",algorithm=MD5
User-Agent: Patton SN4114 JO EUI 00A0BA0A8E6E R6.3 2013-05-01 H323 SIP FXS FXO M5T SIP Stack/4.1.12.18
Content-Length: 0

; Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
08-Jul-2016 13:50:04.233 [CM102001]: Authentication failed for AuthFail Recv Req REGISTER from 192.168.15.20:5062 tid=885b044c3b6c9ab9e Call-ID=d5ce6eeb5606edb4:
REGISTER sip:192.168.15.1:5060 SIP/2.0
Via: SIP/2.0/UDP 192.168.15.20:5062;branch=z9hG4bK885b044c3b6c9ab9e
Max-Forwards: 70
Contact: <sip:[email protected]:5062>
To: <sip:[email protected]>
From: <sip:[email protected]>;tag=fc67aa4ef4
Call-ID: d5ce6eeb5606edb4
CSeq: 18093 REGISTER
Expires: 300
Proxy-Authorization: Digest username="10002",realm="3CXPhoneSystem",nonce="414d535c0d8fb3ec22:c0170268d999916109d6413bcb237fbf",uri="sip:192.168.15.1:5060",response="c7f0faa5affa137f72beb8fd80110ff4",algorithm=MD5
User-Agent: Patton SN4114 JO EUI 00A0BA0A8E6E R6.3 2013-05-01 H323 SIP FXS FXO M5T SIP Stack/4.1.12.18
Content-Length: 0

; Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
08-Jul-2016 13:49:56.674 PBX has dropped a message with 'User-Agent: friendly-scanner' from IP 209.126.117.102 because it is on blocked UAs list
08-Jul-2016 13:49:56.219 [CM102001]: Authentication failed for AuthFail Recv Req REGISTER from 192.168.15.20:5066 tid=c0dc411f067cb3be5 Call-ID=3c4d6d24ae2ff5b5:
REGISTER sip:192.168.15.1:5060 SIP/2.0
Via: SIP/2.0/UDP 192.168.15.20:5066;branch=z9hG4bKc0dc411f067cb3be5
Max-Forwards: 70
Contact: <sip:[email protected]:5066>
To: <sip:[email protected]>
From: <sip:[email protected]>;tag=79373a586a
Call-ID: 3c4d6d24ae2ff5b5
CSeq: 8747 REGISTER
Expires: 300
Proxy-Authorization: Digest username="10004",realm="3CXPhoneSystem",nonce="414d535c0d8fb3e455:d9c9ae6193bbefe0940db572ee4f015e",uri="sip:192.168.15.1:5060",response="55a93bf9bcf6107659a525c634586199",algorithm=MD5
User-Agent: Patton SN4114 JO EUI 00A0BA0A8E6E R6.3 2013-05-01 H323 SIP FXS FXO M5T SIP Stack/4.1.12.18
Content-Length: 0

; Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
08-Jul-2016 13:49:56.191 [CM102001]: Authentication failed for AuthFail Recv Req REGISTER from 192.168.15.20:5060 tid=e04db41886256382e Call-ID=25040fffce47a6e2:
REGISTER sip:192.168.15.1:5060 SIP/2.0
Via: SIP/2.0/UDP 192.168.15.20:5060;branch=z9hG4bKe04db41886256382e
Max-Forwards: 70
Contact: <sip:[email protected]:5060>
To: <sip:[email protected]>
From: <sip:[email protected]>;tag=c3bdb7a7e8
Call-ID: 25040fffce47a6e2
CSeq: 26279 REGISTER
Expires: 300
Proxy-Authorization: Digest username="10001",realm="3CXPhoneSystem",nonce="414d535c0d8fb3e402:31b30c72dc8c86fa69a231ed73a4a3e4",uri="sip:192.168.15.1:5060",response="b2aefb418ee9ca2bc43c57856cb28652",algorithm=MD5
User-Agent: Patton SN4114 JO EUI 00A0BA0A8E6E R6.3 2013-05-01 H323 SIP FXS FXO M5T SIP Stack/4.1.12.18
Content-Length: 0

; Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
08-Jul-2016 13:49:55.225 [CM102001]: Authentication failed for AuthFail Recv Req REGISTER from 192.168.15.20:5064 tid=2681747f13fb7d5fb Call-ID=b2295162c06fdddb:
REGISTER sip:192.168.15.1:5060 SIP/2.0
Via: SIP/2.0/UDP 192.168.15.20:5064;branch=z9hG4bK2681747f13fb7d5fb
Max-Forwards: 70
Contact: <sip:[email protected]:5064>
To: <sip:[email protected]>
From: <sip:[email protected]>;tag=141195016b
Call-ID: b2295162c06fdddb
CSeq: 18248 REGISTER
Expires: 300
Proxy-Authorization: Digest username="10003",realm="3CXPhoneSystem",nonce="414d535c0d8fb3e314:d543f85dd0165f0fce36edc34856e366",uri="sip:192.168.15.1:5060",response="b56e7e2e1ed62822f215a68bab23deec",algorithm=MD5
User-Agent: Patton SN4114 JO EUI 00A0BA0A8E6E R6.3 2013-05-01 H323 SIP FXS FXO M5T SIP Stack/4.1.12.18
Content-Length: 0

; Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
08-Jul-2016 13:49:54.220 [CM102001]: Authentication failed for AuthFail Recv Req REGISTER from 192.168.15.20:5062 tid=26fdb03f32ccd5790 Call-ID=a5548c374744208f:
REGISTER sip:192.168.15.1:5060 SIP/2.0
Via: SIP/2.0/UDP 192.168.15.20:5062;branch=z9hG4bK26fdb03f32ccd5790
Max-Forwards: 70
Contact: <sip:[email protected]:5062>
To: <sip:[email protected]>
From: <sip:[email protected]>;tag=b35bf0389e
Call-ID: a5548c374744208f
CSeq: 19895 REGISTER
Expires: 300
Proxy-Authorization: Digest username="10002",realm="3CXPhoneSystem",nonce="414d535c0d8fb3e218:c4b6b6d08ad827155c6b9c985dc54f22",uri="sip:192.168.15.1:5060",response="98914f72f84f3e499d93280518abf409",algorithm=MD5
User-Agent: Patton SN4114 JO EUI 00A0BA0A8E6E R6.3 2013-05-01 H323 SIP FXS FXO M5T SIP Stack/4.1.12.18
Content-Length: 0

; Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
08-Jul-2016 13:49:50.126 Currently active calls - 1: [4]
08-Jul-2016 13:49:46.223 [CM102001]: Authentication failed for AuthFail Recv Req REGISTER from 192.168.15.20:5066 tid=cb465a567ed6b2845 Call-ID=63def6a2af33a1be:
REGISTER sip:192.168.15.1:5060 SIP/2.0
Via: SIP/2.0/UDP 192.168.15.20:5066;branch=z9hG4bKcb465a567ed6b2845
Max-Forwards: 70
Contact: <sip:[email protected]:5066>
To: <sip:[email protected]>
From: <sip:[email protected]>;tag=f03b0a6cbc
Call-ID: 63def6a2af33a1be
CSeq: 3953 REGISTER
Expires: 300
Proxy-Authorization: Digest username="10004",realm="3CXPhoneSystem",nonce="414d535c0d8fb3da86:f7c286b2f5d56d3e0b970040e4f3ae52",uri="sip:192.168.15.1:5060",response="d50b6d55f262ad1ed4e91b8a1d472e31",algorithm=MD5
User-Agent: Patton SN4114 JO EUI 00A0BA0A8E6E R6.3 2013-05-01 H323 SIP FXS FXO M5T SIP Stack/4.1.12.18
Content-Length: 0

; Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
08-Jul-2016 13:49:46.193 [CM102001]: Authentication failed for AuthFail Recv Req REGISTER from 192.168.15.20:5060 tid=0370ca8336f9f3510 Call-ID=3280822f1ad53aec:
REGISTER sip:192.168.15.1:5060 SIP/2.0
Via: SIP/2.0/UDP 192.168.15.20:5060;branch=z9hG4bK0370ca8336f9f3510
Max-Forwards: 70
Contact: <sip:[email protected]:5060>
To: <sip:[email protected]>
From: <sip:[email protected]>;tag=ff8f32b701
Call-ID: 3280822f1ad53aec
CSeq: 11532 REGISTER
Expires: 300
Proxy-Authorization: Digest username="10001",realm="3CXPhoneSystem",nonce="414d535c0d8fb3da40:e201a35a8803a6ac70d1c7eb11355a9c",uri="sip:192.168.15.1:5060",response="97373d231ae42b033e2a896181c3499b",algorithm=MD5
User-Agent: Patton SN4114 JO EUI 00A0BA0A8E6E R6.3 2013-05-01 H323 SIP FXS FXO M5T SIP Stack/4.1.12.18
Content-Length: 0

; Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
08-Jul-2016 13:49:45.181 [CM102001]: Authentication failed for AuthFail Recv Req REGISTER from 192.168.15.20:5064 tid=1607522fe91f37cfa Call-ID=638503bd2d773930:
REGISTER sip:192.168.15.1:5060 SIP/2.0
Via: SIP/2.0/UDP 192.168.15.20:5064;branch=z9hG4bK1607522fe91f37cfa
Max-Forwards: 70
Contact: <sip:[email protected]:5064>
To: <sip:[email protected]>
From: <sip:[email protected]>;tag=f405655aa5
Call-ID: 638503bd2d773930
CSeq: 16543 REGISTER
Expires: 300
Proxy-Authorization: Digest username="10003",realm="3CXPhoneSystem",nonce="414d535c0d8fb3d930:05d717729c02ea79eccb49dc32c9fe91",uri="sip:192.168.15.1:5060",response="9af5653356e03dc81faad60fbb4e61a4",algorithm=MD5
User-Agent: Patton SN4114 JO EUI 00A0BA0A8E6E R6.3 2013-05-01 H323 SIP FXS FXO M5T SIP Stack/4.1.12.18
Content-Length: 0

; Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
08-Jul-2016 13:49:44.218 [CM102001]: Authentication failed for AuthFail Recv Req REGISTER from 192.168.15.20:5062 tid=44f45f851dc1ec83e Call-ID=3dfb15d95237af5c:
REGISTER sip:192.168.15.1:5060 SIP/2.0
Via: SIP/2.0/UDP 192.168.15.20:5062;branch=z9hG4bK44f45f851dc1ec83e
Max-Forwards: 70
Contact: <sip:[email protected]:5062>
To: <sip:[email protected]>
From: <sip:[email protected]>;tag=af73f04c78
Call-ID: 3dfb15d95237af5c
CSeq: 15726 REGISTER
Expires: 300
Proxy-Authorization: Digest username="10002",realm="3CXPhoneSystem",nonce="414d535c0d8fb3d882:a881db07e9f5f09ca3c9c7eaecf0bb5f",uri="sip:192.168.15.1:5060",response="826339515e6e3ae017a6555635c4fe02",algorithm=MD5
User-Agent: Patton SN4114 JO EUI 00A0BA0A8E6E R6.3 2013-05-01 H323 SIP FXS FXO M5T SIP Stack/4.1.12.18
Content-Length: 0

; Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
08-Jul-2016 13:49:36.191 [CM102001]: Authentication failed for AuthFail Recv Req REGISTER from 192.168.15.20:5066 tid=4b11568b456205061 Call-ID=2297974f50f8dd22:
REGISTER sip:192.168.15.1:5060 SIP/2.0
Via: SIP/2.0/UDP 192.168.15.20:5066;branch=z9hG4bK4b11568b456205061
Max-Forwards: 70
Contact: <sip:[email protected]:5066>
To: <sip:[email protected]>
From: <sip:[email protected]>;tag=5fd8f32acf
Call-ID: 2297974f50f8dd22
CSeq: 8608 REGISTER
Expires: 300
Proxy-Authorization: Digest username="10004",realm="3CXPhoneSystem",nonce="414d535c0d8fb3d068:5ec0581ff685030b71abe6f6042a68fe",uri="sip:192.168.15.1:5060",response="b6272f55e148f7cba502701db55a4cff",algorithm=MD5
User-Agent: Patton SN4114 JO EUI 00A0BA0A8E6E R6.3 2013-05-01 H323 SIP FXS FXO M5T SIP Stack/4.1.12.18
Content-Length: 0

; Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
08-Jul-2016 13:49:36.159 [CM102001]: Authentication failed for AuthFail Recv Req REGISTER from 192.168.15.20:5060 tid=4bf4ed1493c7231be Call-ID=ce4c3e1d4b507f2b:
REGISTER sip:192.168.15.1:5060 SIP/2.0
Via: SIP/2.0/UDP 192.168.15.20:5060;branch=z9hG4bK4bf4ed1493c7231be
Max-Forwards: 70
Contact: <sip:[email protected]:5060>
To: <sip:[email protected]>
From: <sip:[email protected]>;tag=4ab0f8e651
Call-ID: ce4c3e1d4b507f2b
CSeq: 27500 REGISTER
Expires: 300
Proxy-Authorization: Digest username="10001",realm="3CXPhoneSystem",nonce="414d535c0d8fb3d093:a37901db6a598c2618c730db777c32ae",uri="sip:192.168.15.1:5060",response="d49df6a71d2bcb0f56ab7e55577d7153",algorithm=MD5
User-Agent: Patton SN4114 JO EUI 00A0BA0A8E6E R6.3 2013-05-01 H323 SIP FXS FXO M5T SIP Stack/4.1.12.18
Content-Length: 0

; Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
Click to expand...
 
Is this a V14 3CX Phone System or an earlier version?
 
This is running v12.5.41542.997
 
Did this just all start...out of the blue, or were some changes made somewhere, then the problems began? Did you do any cutting and pasting with the passwords or authentication information?
 
We added a SIP trunk line to the 3cx
 
See if the IP of the patton is now blacklisted by 3CX.

Was the SIP path a secondary on the outbound routes?
 
Yes SIP is the secondary path on the outbound route.

Yes the IP is blacklisted by 3cx.


I have also reconfigured a new PSTN Gateway in 3cx and redeployed the configuration file(after resetting the Patton gateway to factory defualts)

I have added it to the allow list but the problem still persists.
 
Still getting this error

14-Jul-2016 10:12:24.052 [CM102001]: Authentication failed for AuthFail Recv Req REGISTER from 192.168.15.20:5061 tid=ee9817089c76d6acc Call-ID=8462d544310422ab:
REGISTER sip:192.168.15.1:5060 SIP/2.0
Via: SIP/2.0/UDP 192.168.15.20:5061;branch=z9hG4bKee9817089c76d6acc
Max-Forwards: 70
Contact: <sip:[email protected]:5061>
To: <sip:[email protected]>
From: <sip:[email protected]>;tag=eb66e56abc
Call-ID: 8462d544310422ab
CSeq: 1558 REGISTER
Expires: 300
Proxy-Authorization: Digest username="90002",realm="3CXPhoneSystem",nonce="414d535c0d9769e771:5c788ec421de5d8be0403ea00f4680c2",uri="sip:192.168.15.1:5060",response="0403462d2ce6cb807b41a4ee2bcbe4d4",algorithm=MD5
User-Agent: Patton SN4114 JO EUI 00A0BA0A8E6E R6.3 2013-05-01 H323 SIP FXS FXO M5T SIP Stack/4.1.12.18
Content-Length: 0

; Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
14-Jul-2016 10:12:23.048 [CM102001]: Authentication failed for AuthFail Recv Req REGISTER from 192.168.15.20:5060 tid=60ebb654e8ee9bc4e Call-ID=7f6d8922455d1bea:
REGISTER sip:192.168.15.1:5060 SIP/2.0
Via: SIP/2.0/UDP 192.168.15.20:5060;branch=z9hG4bK60ebb654e8ee9bc4e
 
Well, for whatever reason, the credentials of the Patton are not liked.

My suggestion is to manually go into the Patton and validate that the credentials match by manually entering them. I cannot explain why this occurred, but if a manual intervention does the trick, then I guess it solves the issue.

My only guess is that perhaps the provisioning file did not get re-created and the old one was inserted.
 
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