When customers send SMS to one of the numbers, the whole group sees the whole conversation and is able to respond.
The problem is that when a user initiates the SMS to the customer, the whole group is not able to see that conversation at all.
The users are using only Group numbers.
I have found this among the forums, and I am aware it is not currently possible, so I'm requesting a feature to "untake" a thread to release it to the pool, or maybe add separate call handler for a use case where call taking is not needed and all messages stay pooled.
The problem is that when a user initiates the SMS to the customer, the whole group is not able to see that conversation at all.
The users are using only Group numbers.
I have found this among the forums, and I am aware it is not currently possible, so I'm requesting a feature to "untake" a thread to release it to the pool, or maybe add separate call handler for a use case where call taking is not needed and all messages stay pooled.
