Outlook: Blanks in Numbers - contact not found

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Peter2_1

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Hi

new to this forum :) - and new to 3CX

I have 3CX for Windows, connected with the contacts of Outlook 2016. The number of "digits to check" is 10.

Problem: If there are blanks in numbers - then the contact is not found

Example of a contact in Outlook:
Joe Miller
Home "12 34"
Mobile "45678"

a)
I go to Outlook - 3CX plugin - select Joe Miller - Button "Call Mobile". 3CX Dialogue displays:

45678
Joe Miller


Everythings fine. :)

b)
I go to 3CX Main dialog - search Joe Miller - call his mobile - number and name are displayed :)

c)
I go to Outlook - 3CX plugin - select Joe Miller -Button "Call Home". 3CX Dialogue displays:

1234


-> Where is the name? :mad:

d)
I go to 3CX Main dialog - search Joe Miller - call his home - only number 1234 is displayed :mad:

e)
Joe Miller calls me from his mobile - 3CX displays Name and number :)

f)
Joe Miller calls me from his home - 3CX displays only number and opens Outlook to enter a new contact :mad:

So handle to handle the issue with the blanks?

Regards
 
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