- Joined
- Dec 15, 2016
- Messages
- 11
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Hi
new to this forum
- and new to 3CX
I have 3CX for Windows, connected with the contacts of Outlook 2016. The number of "digits to check" is 10.
Problem: If there are blanks in numbers - then the contact is not found
Example of a contact in Outlook:
Joe Miller
Home "12 34"
Mobile "45678"
a)
I go to Outlook - 3CX plugin - select Joe Miller - Button "Call Mobile". 3CX Dialogue displays:
45678
Joe Miller
Everythings fine.
b)
I go to 3CX Main dialog - search Joe Miller - call his mobile - number and name are displayed
c)
I go to Outlook - 3CX plugin - select Joe Miller -Button "Call Home". 3CX Dialogue displays:
1234
-> Where is the name?
d)
I go to 3CX Main dialog - search Joe Miller - call his home - only number 1234 is displayed
e)
Joe Miller calls me from his mobile - 3CX displays Name and number
f)
Joe Miller calls me from his home - 3CX displays only number and opens Outlook to enter a new contact
So handle to handle the issue with the blanks?
Regards
new to this forum
I have 3CX for Windows, connected with the contacts of Outlook 2016. The number of "digits to check" is 10.
Problem: If there are blanks in numbers - then the contact is not found
Example of a contact in Outlook:
Joe Miller
Home "12 34"
Mobile "45678"
a)
I go to Outlook - 3CX plugin - select Joe Miller - Button "Call Mobile". 3CX Dialogue displays:
45678
Joe Miller
Everythings fine.
b)
I go to 3CX Main dialog - search Joe Miller - call his mobile - number and name are displayed
c)
I go to Outlook - 3CX plugin - select Joe Miller -Button "Call Home". 3CX Dialogue displays:
1234
-> Where is the name?
d)
I go to 3CX Main dialog - search Joe Miller - call his home - only number 1234 is displayed
e)
Joe Miller calls me from his mobile - 3CX displays Name and number
f)
Joe Miller calls me from his home - 3CX displays only number and opens Outlook to enter a new contact
So handle to handle the issue with the blanks?
Regards