Outlook connector

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Hi

We are facing a problem with the outlook connecter from 3cx myphone. When a call is made directly to an extension contact informations from Outlook is shown correctly. But when the call is made to a queu we are not getting any informations from outlook.

I have tried to change the Maximum digit lengt - but no change.

Is this a bug in 3cx?

Thanx

Alex

 

[nbailey]

Hi Alex,

No this is not a bug but by design. There are issues when trying to use Outlook integration with Queues. However this may be addressed at a later time but this depends on limitations in Outlook CRM.

Thanks,

Nate