Override Global Hours

[sylsau]

I am supporting a small system. Setup is office hours all calls go to Extension 100, reception. Out of office hours the digital receptionist gives the option to forward to extension of the on call staff member. Extension 100 is set to always available.

Some days a reception staff member is in early and want to take calls, how can she override the system and take calls on the 100 extension? If possible, should be only a temp override than switch back to global status.

 

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[JohnS_3CX]

If you use the Group Office Hours for routing, you can do it from your avatar menu in the webclient / desktop app.





If you belong to more than one group, it affects the office hours of the one you have selected as your main group membership.

Webclient >> Settings >> General

Note: this only appears if you belong to more than one group.