Solved OVH Outage affects Google Cloud instances?

[Sysadmin#5456456]

Hello,

We host 8 of our 3CX cloud instances in the Google Cloud. Yet 6 of them experienced an outage today starting around 09:00~09:30 (Paris time).
The outage was solved around 10:20 when we rebooted the Yealink phones. However this is also around the time OVH fixed their outage I believe.

My question, was this somehow related, or is the timing a coincidence?

The problem we experienced was as follows:
Incoming calls: took longer to come in. When we picked up the phone neither end of the line could hear each-other.
Outgoing calls: A long period of silence before the call starts. When the call seemed to be connected, neither end could hear each-other.

 

[VasilisV_3CX]

Hi @F.S.,

Yes it would be related, as the OVH outage affected multiple of our servers / services.

Take a look at the related post: https://www.3cx.com/community/threads/unable-to-contact-activation-servers.84914/

 

[Sysadmin#5456456]

Thanks, I just read the related post but still have a question.

Could you explain in some simple detail how the outage of OVH affects our 3CX instance that is hosted in Google Cloud? What 3CX servers/services does our Google Cloud instance rely on that is hosted at OVH?

I don't yet see the connection.

 

[VasilisV_3CX]

Hi @F.S.,

You're correct, I misunderstood this. Calls shouldn't have been affected, but things like email / activations etc would have been affected.

Incoming calls: took longer to come in. When we picked up the phone neither end of the line could hear each-other.
Outgoing calls: A long period of silence before the call starts. When the call seemed to be connected, neither end could hear each-other.

To correct my earlier post, these issues should not have been affected by the OVH outage.

 

[Sysadmin#5456456]

Alright thanks!
Then it must either be a freaky coincidence with the timing of our issue and OVH's outage.
...or we have a unusual configuration that is somehow still connecting to OVH while it probably shouldn't.

It's very strange how 6 of our 3CX Cloud instances would all act up at once, exactly when this outage happens at OVH.

 

[VasilisV_3CX]

Hi @F.S.,

Could it be that your provider uses OVH? It may have been related to the OVH outage, but in this case not via 3CX. Strange indeed.