I have upgraded our 3cx software from version 14 to version 15.5 over the weekend.
All is well except we are now getting the "beep" in the beginning of pages. I know this was an issue when we first installed this system about 3 years ago (v12.5, then upgraded to v14), and I was able to work around it, but I am not able to now with this new version. The beep is very annoying as it comes over our PA system as well as multiple phones set up in the ring group.
Some other posts here suggest deleting the "beep.wav" file, but this file is also used for the beep when leaving a voicemail. If I delete the file, callers no longer hear that beep.
Another post said to use multicast paging instead - this is not an option for us. I've tried this before and it did not work satisfactorily.
If anyone from 3cx support is reading this - is it possible to have a simple checkbox added to the screen when setting up a paging ring group to play the beep if checked, or not play it if unchecked? This would be a very simple solution to an ongoing problem, that I'm sure I'm not alone in. Or is there a parameter that can be added to turn this off for paging only?
All is well except we are now getting the "beep" in the beginning of pages. I know this was an issue when we first installed this system about 3 years ago (v12.5, then upgraded to v14), and I was able to work around it, but I am not able to now with this new version. The beep is very annoying as it comes over our PA system as well as multiple phones set up in the ring group.
Some other posts here suggest deleting the "beep.wav" file, but this file is also used for the beep when leaving a voicemail. If I delete the file, callers no longer hear that beep.
Another post said to use multicast paging instead - this is not an option for us. I've tried this before and it did not work satisfactorily.
If anyone from 3cx support is reading this - is it possible to have a simple checkbox added to the screen when setting up a paging ring group to play the beep if checked, or not play it if unchecked? This would be a very simple solution to an ongoing problem, that I'm sure I'm not alone in. Or is there a parameter that can be added to turn this off for paging only?
