Park Call not working well

[Kane Wong]

Hello;

Could anyone help me to address my Park Call issue, here is my problem.

I use my mobile phone to make an inbound call from PSTN network (analog line), it route to my Operator extension, "good", then I forward this call to an extension 123, from extension 123 I start Park Call by pressing *00 using Orbit "0", I ran to my another room but not long, the call dropped before I arrived at the room where another phone I want to use for picking up the parked call. I have configured if the call cannot picked up in 120 seconds, it will go back to original extension but not working either.

Also, I tried to use another phone which is closer to the original phone but when I hit *10123 for picking up the call parked from ext. 123, the call dropped.

I am using Yealink phone. Where can I start to do diagnostic?

 

[Kane Wong]

Hi;
I want to give more description about what I did.

Hello;

Could anyone help me to address my Park Call issue, here is my problem.

I have two Yealink phone - VP530 (ext 122) and T40G (ext 123), I made an inbound call from the analog line, the Operator (ext 100) transfer the call to T40G phone and I was using "Transfer" button to start the Park Call, and using the steps here

T40G

1. Press "Tran" button on soft button.
2. Enter *00 to park the call to the Orbit 0.
3. Press "B.Tran" button to send the call to the park slot.

VP530

1. Pick up the handset.
2. Enter *10123 to pick up the parked call from T40G
3. Working fine.

However, on the other hand. When I initial the park call from VP530, it does not work.

VP530

1. Pick up the call transfer from Operator
2. Enter *00 and press "Tran" button.
3. Pick up call from T40G by enter *10122
4. call failed.

The problem is if the Park Call originated from VP530, it does not work.

Can someone give me the idea?

 

[Kane Wong]

Sorry guys;
Finally, I made it work on VP530 by configuring one of the DSS key for "Call Park" feature.

However; the only issue now is that I configured 120 seconds for unforgotten parked call back to original extension but it does not work, it keep staying in the Park Call slot.

 

[craigreilly]

Shared Parking in my opinion is the way to go - which is what I think you are using now.

 

[Kane Wong]

I configured the Park Call in Settings | Call Parking; where I put 120 seconds for return the forgotten call to original extension.

 

[JohnS_3CX]

Hi Kane,

Just keep in mind the limitation of this model on shared parking orbit presence:
https://www.3cx.com/sip-phones/yealink-vp530/#h.vwpfvwg2ur7h