Partner ID-3CX

[mlkmlkmlkm]

Hello,
I previously had a partner ID, but today I restored a VM from a Veeam backup and need to add the partner ID. How can I obtain the partner ID? I urgently need this for further updates.

 

[bitn2]

In your partner portal...

 

[mlkmlkmlkm]

I checked, and that field is empty

 

[bitn2]

Are u sure sure still a partner? Ask customer service what happens.

 

[Evolute IT]

Are u sure sure still a partner? Ask customer service what happens.

I think they're just a customer but maybe the partner they had is now not a partner anymore.

 

[bitn2]

That could be possible

 

[mlkmlkmlkm]

Yes, I checked, and our partner is no longer working with us. However, we do have a license for 3CX, etc.Then another question: will I be able to update to v20?

 

[Evolute IT]

Yes, I checked, and our partner is no longer working with us. However, we do have a license for 3CX, etc.Then another question: will I be able to update to v20?

Yes you don't need a partner necessarily. Just make sure the license is registered to your email under the License page of the system.

I suggest you search for a new local partner or get somebody from here if you wish!

 

[mlkmlkmlkm]

On the 3CX portal, everything is indicated, but here's the problem.

 

[Evolute IT]

On the 3CX portal, everything is indicated, but here's the problem.
View attachment 43179

Was this a perpetual license or annual?

 

[mlkmlkmlkm]

It's an annual license.

 

[Evolute IT]

It's an annual license.

Then something is wrong with the key. You should contact customer support and ask for details.

 

[mlkmlkmlkm]

Okay. Are there any deadlines for transitioning to v20?

 

[mlkmlkmlkm]

Everything was fine yesterday. The server crashed, and I restored it, and then this problem arose ))

 

[SteveITS]

Everything was fine yesterday. The server crashed, and I restored it, and then this problem arose ))

Did you upgrade to v20 then restore a v18 server? The license key is "upgraded" so you're not supposed to/allowed to go backwards. If this is the case you should be able to install 20 and restore your backup during the install.

Are there any deadlines for transitioning to v20?

Yes, see https://www.3cx.com/blog/releases/v18-update9a-beta/.