Solved Partner Portal: Machine is not reachable?

[Connexium Partner]

Hello,

I have migrated 2 privately hosted instances from Google Cloud to Digital Ocean. I used what used to be called the "PBX Express" to create the new instances on DO and uploaded the backup file in the "Reinstall" process. (it went so well, I was absolutely impressed!!)

But I just noticed that in the partner portal, the 2 VM are red with this error message...


"Machine is not reachable. Please check the internet connection and firewall settings of this network."

• The firewall rules were set automatically on Digital Ocean
• Firewall is green
• Both are standard licenses and are good for several more months
• Both are being used daily
• Both are accessible via the admin portal
• "My Partner" in the admin dashboard is correctly set up

I could not find this issue on the forum, most of them are related to parked instances hosted by 3CX, which is not my case.

Thank you!

 

[AlexisV_3CX]

Hi,

do you have Instance Manager enabled on any of those Subscriptions?

If not, you can enable it via your Management Console >> Settings >> Instance Manager. Select all and click OK.

 

[Connexium Partner]

@AlexisV

Yes! That was it, much appreciated!

A nice comforting green now!


You can tag this as solved, thanks!