Partner portal still thinks system is hosted by 3CX

[IRISIT]

Hi,

I installed a system using 3CX hosting, however due to SIP compatibility, I migrated the system to be self-hosted.
To do this I backed up the system, changed the status of the 3CX hosting system to stopped, and then installed the system on our hosting using the backup.
This was done through the 3CX partner portal.
The status indicator is gray and shows "hosting currently parked or stopped", even though the system is functioning correctly on our hosting.
Our other self-hosted systems show a green indicator light.

Is there any way of updating the partner portal to show the correct status of the system?

Thanks
Robert Andrews

 

[IrinaP_3CX]

@IRISIT, if you see the message ¨hosting currently parked or stopped" in the System status section of the portal, it refers to the status of the system that was hosted by the 3CX.
Try to refresh the license key information in the management console of the self-hosted system to update the status in the portal.