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Patton 4144 - Bad gateway

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it4group

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Sep 29, 2008
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I've setup a Patton 4114 using the wizard making sure the firmware was the 5.3 as stated. But when making outgoing call via the voip soft phone, I get server failure. Below is the log from the 3cx any help would be grateful I'm a bit losted as to what is wrong.


Code: 
11:08:17.437  [CM503020]: Normal call termination. Reason: Server Failure
11:08:17.437  [CM503016]: Call(4): Attempt to reach <sip:[email protected]:5060> failed. Reason: Server Failure
11:08:17.436  [CM503003]: Call(4): Call to sip:[email protected]:5060 has failed; Cause: 502 Bad Gateway; from IP:192.168.100.51:5060
11:08:17.255  [CM503025]: Call(4): Calling PSTNline:07540705416@(Ln.10000@NEWTON4114)@[Dev:sip:[email protected]:5060]
11:08:17.254  [MS210006] C:4.2:Offer provided. Connection(by pass mode): 192.168.100.11:40036(40037)
11:08:17.215  [CM503004]: Call(4): Route 1: PSTNline:07540705416@(Ln.10000@NEWTON4114)@[Dev:sip:[email protected]:5060]
11:08:17.212  [CM503010]: Making route(s) to <sip:[email protected]:5060>
11:08:17.211  [MS210000] C:4.1:Offer received. RTP connection: 192.168.100.11:40036(40037)
11:08:17.209  Remote SDP is set for legC:4.1
11:08:17.209  [CM505001]: Ext.303: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhone 4.0.13679.0] PBX contact: [sip:[email protected]:5060]
11:08:17.205  [CM503001]: Call(4): Incoming call from Ext.303 to <sip:[email protected]:5060>
11:08:17.196  [CM500002]: Info on incoming INVITE:
  INVITE sip:[email protected]:5060 SIP/2.0
  Via: SIP/2.0/UDP 192.168.100.11:60672;branch=z9hG4bK-d8754z-1650a35d6352b463-1---d8754z-;rport=60672
  Max-Forwards: 70
  Contact: <sip:[email protected]:60672;rinstance=a78fdbf2544bc3cd>
  To: <sip:[email protected]:5060>
  From: <sip:[email protected]:5060>;tag=1020cd2e
  Call-ID: YzE4ZjJkODEzNTI2MDc0ODFhNGI3OWJiYjI3ZjE3Njk.
  CSeq: 2 INVITE
  Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE
  Proxy-Authorization: Digest username="303",realm="3CXPhoneSystem",nonce="414d535c02bf7e9080:1ada9f66b10fc74eacddd806cd7598f8",uri="sip:[email protected]:5060",response="b8c3e2e509a632f91cda311947583bdb",algorithm=MD5
  Supported: replaces
  User-Agent: 3CXPhone 4.0.13679.0
  Content-Length: 0
  
11:08:03.539  Currently active calls [none]
11:07:38.965  [CM503020]: Normal call termination. Reason: Server Failure
11:07:38.965  [CM503016]: Call(3): Attempt to reach <sip:[email protected]:5060> failed. Reason: Server Failure
11:07:38.964  [CM503003]: Call(3): Call to sip:[email protected]:5060 has failed; Cause: 502 Bad Gateway; from IP:192.168.100.51:5060
11:07:38.781  [CM503025]: Call(3): Calling PSTNline:202@(Ln.10000@NEWTON4114)@[Dev:sip:[email protected]:5060]
11:07:38.779  [MS210006] C:3.2:Offer provided. Connection(by pass mode): 192.168.100.11:40034(40035)
11:07:38.737  [CM503004]: Call(3): Route 1: PSTNline:202@(Ln.10000@NEWTON4114)@[Dev:sip:[email protected]:5060]
11:07:38.734  [CM503010]: Making route(s) to <sip:[email protected]:5060>
11:07:38.733  [MS210000] C:3.1:Offer received. RTP connection: 192.168.100.11:40034(40035)
11:07:38.732  Remote SDP is set for legC:3.1
11:07:38.731  [CM505001]: Ext.303: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhone 4.0.13679.0] PBX contact: [sip:[email protected]:5060]
11:07:38.729  [CM503001]: Call(3): Incoming call from Ext.303 to <sip:[email protected]:5060>
11:07:38.723  [CM500002]: Info on incoming INVITE:
  INVITE sip:[email protected]:5060 SIP/2.0
  Via: SIP/2.0/UDP 192.168.100.11:60672;branch=z9hG4bK-d8754z-e07e4e2564525500-1---d8754z-;rport=60672
  Max-Forwards: 70
  Contact: <sip:[email protected]:60672;rinstance=a78fdbf2544bc3cd>
  To: <sip:[email protected]:5060>
  From: <sip:[email protected]:5060>;tag=537b250c
  Call-ID: YjZlNzFkZDVhYmJiMjYwNGY5NTUxYzU1NTUxYzlkN2U.
  CSeq: 2 INVITE
  Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE
  Proxy-Authorization: Digest username="303",realm="3CXPhoneSystem",nonce="414d535c02bf7e6a84:82e1f20cfb783c0defe93e966c62035a",uri="sip:[email protected]:5060",response="a4f9b3454956c1ced7a701857452e8b2",algorithm=MD5
  Supported: replaces
  User-Agent: 3CXPhone 4.0.13679.0
  Content-Length: 0
  
11:07:31.917  [CM503020]: Normal call termination. Reason: Not found
11:07:31.917  [CM503016]: Call(2): Attempt to reach <sip:[email protected]:5060> failed. Reason: Not Found
11:07:31.916  [CM503014]: Call(2): No known route to target: <sip:[email protected]:5060>
11:07:31.914  [CM503010]: Making route(s) to <sip:[email protected]:5060>
11:07:31.914  [MS210000] C:2.1:Offer received. RTP connection: 192.168.100.11:40032(40033)
11:07:31.912  Remote SDP is set for legC:2.1
11:07:31.912  [CM505001]: Ext.303: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhone 4.0.13679.0] PBX contact: [sip:[email protected]:5060]
11:07:31.909  [CM503001]: Call(2): Incoming call from Ext.303 to <sip:[email protected]:5060>
11:07:31.903  [CM500002]: Info on incoming INVITE:
  INVITE sip:[email protected]:5060 SIP/2.0
  Via: SIP/2.0/UDP 192.168.100.11:60672;branch=z9hG4bK-d8754z-f85c912f6d6d0b36-1---d8754z-;rport=60672
  Max-Forwards: 70
  Contact: <sip:[email protected]:60672;rinstance=a78fdbf2544bc3cd>
  To: <sip:[email protected]:5060>
  From: <sip:[email protected]:5060>;tag=aa6ec87d
  Call-ID: NDJjNWEzNTA5M2YyYTg4YTBiZjIzMjA3NjU4YmVjYjY.
  CSeq: 2 INVITE
  Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE
  Proxy-Authorization: Digest username="303",realm="3CXPhoneSystem",nonce="414d535c02bf7e6364:60400f3d09b3a15456c322227c3a4e5f",uri="sip:[email protected]:5060",response="a4fc5cbbfc9e0a35fb290c17509c88f6",algorithm=MD5
  Supported: replaces
  User-Agent: 3CXPhone 4.0.13679.0
  Content-Length: 0
  
11:07:31.535  Currently active calls [none]
11:07:25.797  [CM503020]: Normal call termination. Reason: Server Failure
11:07:25.796  [CM503016]: Call(1): Attempt to reach <sip:[email protected]:5060> failed. Reason: Server Failure
11:07:25.782  [CM503003]: Call(1): Call to sip:[email protected]:5060 has failed; Cause: 502 Bad Gateway; from IP:192.168.100.51:5060
11:07:25.594  [CM503025]: Call(1): Calling PSTNline:07540705416@(Ln.10000@NEWTON4114)@[Dev:sip:[email protected]:5060]
11:07:25.592  [MS210006] C:1.2:Offer provided. Connection(by pass mode): 192.168.100.11:40030(40031)
11:07:25.548  [CM503004]: Call(1): Route 1: PSTNline:07540705416@(Ln.10000@NEWTON4114)@[Dev:sip:[email protected]:5060]
11:07:25.543  [CM503010]: Making route(s) to <sip:[email protected]:5060>
11:07:25.541  [MS210000] C:1.1:Offer received. RTP connection: 192.168.100.11:40030(40031)
11:07:25.528  Remote SDP is set for legC:1.1
11:07:25.528  [CM505001]: Ext.303: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhone 4.0.13679.0] PBX contact: [sip:[email protected]:5060]
11:07:25.524  [CM503001]: Call(1): Incoming call from Ext.303 to <sip:[email protected]:5060>
11:07:25.175  [CM500002]: Info on incoming INVITE:
  INVITE sip:[email protected]:5060 SIP/2.0
  Via: SIP/2.0/UDP 192.168.100.11:60672;branch=z9hG4bK-d8754z-6d076568c1177d07-1---d8754z-;rport=60672
  Max-Forwards: 70
  Contact: <sip:[email protected]:60672;rinstance=a78fdbf2544bc3cd>
  To: <sip:[email protected]:5060>
  From: <sip:[email protected]:5060>;tag=582aed49
  Call-ID: ZDY0MWI3MzZiN2FiZTM4NzNhNWI4MmRmMWJmYzBkMzU.
  CSeq: 2 INVITE
  Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE
  Proxy-Authorization: Digest username="303",realm="3CXPhoneSystem",nonce="414d535c02bf7e5c10:88e3ba45b4b3470b5ee65c088ba75188",uri="sip:[email protected]:5060",response="de8f3c112e7005065922f17aa6ce9f36",algorithm=MD5
  Supported: replaces
  User-Agent: 3CXPhone 4.0.13679.0
  Content-Length: 0
  
11:07:38.965  [CM503016]: Call(3): Attempt to reach <sip:[email protected]:5060> failed. Reason: Server Failure
11:07:38.781  [CM503025]: Call(3): Calling PSTNline:202@(Ln.10000@NEWTON4114)@[Dev:sip:[email protected]:5060]
11:07:38.737  [CM503004]: Call(3): Route 1: PSTNline:202@(Ln.10000@NEWTON4114)@[Dev:sip:[email protected]:5060]
11:07:38.733  [MS210000] C:3.1:Offer received. RTP connection: 192.168.100.11:40034(40035)
11:07:38.731  [CM505001]: Ext.303: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhone 4.0.13679.0] PBX contact: [sip:[email protected]:5060]
11:07:38.723  [CM500002]: Info on incoming INVITE:
  Via: SIP/2.0/UDP 192.168.100.11:60672;branch=z9hG4bK-d8754z-e07e4e2564525500-1---d8754z-;rport=60672
  Contact: <sip:[email protected]:60672;rinstance=a78fdbf2544bc3cd>
  From: <sip:[email protected]:5060>;tag=537b250c
  CSeq: 2 INVITE
  Proxy-Authorization: Digest username="303",realm="3CXPhoneSystem",nonce="414d535c02bf7e6a84:82e1f20cfb783c0defe93e966c62035a",uri="sip:[email protected]:5060",response="a4f9b3454956c1ced7a701857452e8b2",algorithm=MD5
  User-Agent: 3CXPhone 4.0.13679.0
  
11:07:31.917  [CM503016]: Call(2): Attempt to reach <sip:[email protected]:5060> failed. Reason: Not Found
11:07:31.914  [CM503010]: Making route(s) to <sip:[email protected]:5060>
11:07:31.912  Remote SDP is set for legC:2.1
11:07:31.909  [CM503001]: Call(2): Incoming call from Ext.303 to <sip:[email protected]:5060>
  INVITE sip:[email protected]:5060 SIP/2.0
  Max-Forwards: 70
  To: <sip:[email protected]:5060>
  Call-ID: NDJjNWEzNTA5M2YyYTg4YTBiZjIzMjA3NjU4YmVjYjY.
  Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE
  Supported: replaces
  Content-Length: 0
11:07:31.535  Currently active calls [none]
11:07:25.796  [CM503016]: Call(1): Attempt to reach <sip:[email protected]:5060> failed. Reason: Server Failure
11:07:25.594  [CM503025]: Call(1): Calling PSTNline:07540705416@(Ln.10000@NEWTON4114)@[Dev:sip:[email protected]:5060]
11:07:25.548  [CM503004]: Call(1): Route 1: PSTNline:07540705416@(Ln.10000@NEWTON4114)@[Dev:sip:[email protected]:5060]
11:07:25.541  [MS210000] C:1.1:Offer received. RTP connection: 192.168.100.11:40030(40031)
11:07:25.528  [CM505001]: Ext.303: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhone 4.0.13679.0] PBX contact: [sip:[email protected]:5060]
11:07:25.175  [CM500002]: Info on incoming INVITE:
  Via: SIP/2.0/UDP 192.168.100.11:60672;branch=z9hG4bK-d8754z-6d076568c1177d07-1---d8754z-;rport=60672
  Contact: <sip:[email protected]:60672;rinstance=a78fdbf2544bc3cd>
  From: <sip:[email protected]:5060>;tag=582aed49
  CSeq: 2 INVITE
  Proxy-Authorization: Digest username="303",realm="3CXPhoneSystem",nonce="414d535c02bf7e5c10:88e3ba45b4b3470b5ee65c088ba75188",uri="sip:[email protected]:5060",response="de8f3c112e7005065922f17aa6ce9f36",algorithm=MD5
  User-Agent: 3CXPhone 4.0.13679.0
 
Do you receive incoming calls through the gateway? One common problem is that the gateway doesn't detect the (normally) 48 volts on the telephone line and will refuse to place the call. Does the Patton not have a log that may explain what is happening with the calls?
 
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