Patton SN4554 Not Registered Status v10 UK ISDN

[--mark--]

TIA for any help with this, I'm out of ideas! We are trialling 3CX to replace an ageing Siemens PBX, once we can get past this stage we'll buy a full license, possibly from a helpful reseller...

I'm using the trial version of v10 with latest service packs. Have two SPA504G phones that will talk to each other happily.

I've configured the Patton gateway through the Wizard built-in to 3CX, and applied the configuration file to it.

The Patton Hardware version is 4.1, Firmware R5.6 2010-07-15

When I check Ports/Trunks Status, both of the ISDN trunks are showing as Not Registered. When I check the web console of the Patton, under SIP>Status is shows as not active. Q1. Should these be always Registered?

If I make a call to the main number from a mobile, whilst Telnet'd into the Patton and running a debug per http://www.3cx.com/blog/docs/patton-isdn-debugging/ then I see information appearing, such as the mobile phone number so the call is getting as far as the Patton box. I've included this output at the bottom (some tel no's changed) which may help?

There are no inbound rules setup, I am presuming these are not necessary unless you want to use DDI's and route to specific extensions. The Gateway ports are both configured to go to a single extension that is valid.

Server Activity log if I try to make an outbound call:

16:48:58.392 [CM503020]: Normal call termination. Reason: Not available
16:48:58.392 [CM503016]: Call(7): Attempt to reach <sip:[email protected]> failed. Reason: Temporarily Unavailable
16:48:58.391 [CM503016]: Call(7): Attempt to reach <sip:[email protected]> failed. Reason: Temporarily Unavailable
16:48:58.390 [CM503026]: Call(7): Target is not available: Unknown:01935123456 dialed on (AnyLine@Patton)
16:48:58.390 [CM303003]: There are no available outbound lines on gateway Patton at this time.
16:48:58.388 [CM503010]: Making route(s) to <sip:[email protected]>
16:48:58.386 [CM505001]: Ext.40: Device info: Device Identified: [Man: Cisco;Mod: SPA Series;Rev: General] Capabilities:[reinvite, replaces, unable-no-sdp, no-recvonly] UserAgent: [Cisco/SPA504G-7.4.6] PBX contact: [sip:[email protected]:5060]
16:48:58.384 [CM503001]: Call(7): Incoming call from Ext.40 to <sip:[email protected]>

I'd be very grateful for any pointers on where to start with this!

Mark.

Debug trace from Patton follows:
pf=1
03:19:48 ISDN > # 30 p: 0 R: sapi: 0 cr=1 ea=0 tei: 0 ea=1 INFO Nr( 1) Ns(
1) pf=0
03:19:48 ISDN > # 31 p: 0 <--- Layer2 tei: 0 sapi: 0 Setup
03:19:48 ISDN > # 32 hex:08 01 01 05 A1 04 03 90 90 A3 18 01 89 6C 0C 21
83 37 37 37 31 31 33 33 35 35 37 70 07 81 30 35 34
03:19:48 ISDN > # 33 IE: SendingComplete
03:19:48 ISDN > # 34 IE: Bearer
03:19:48 ISDN > # 35 IE: ChannelId BCh0 excl otherIf
03:19:48 ISDN > # 36 IE: CallingPartyNbr 777123456
03:19:48 ISDN > # 37 IE: CalledPartyNbr 012345
03:19:48 ISDN > # 38 *newPc BR-U, tei: 0, sapi: 0
03:19:48 ISDN > # 39 key: 4, Stack:2V01b
03:19:48 ISDN > # 40 EuroISDN
03:19:48 ISDN > # 41 ALLOC bchan BCh0 cref : 0x81
03:19:48 ISDN > # 42 to CC key: 4 L3SetupInd
03:19:48 ISDN > # 43 new call state : L3PcSt06U
03:19:48 ISDN > # 44 p: 0 S: sapi: 0 cr=1 ea=0 tei: 0 ea=1 RR Nr( 2)
pf=0
03:19:48 ICC > [IF_S0_00] << Message: primitive=64
03:19:48 ICC > [IF_S0_00] Added endpoint IF_S0_00-00ce0a58
03:19:48 ICC > [IF_S0_00] NEW CALL. Allocated Endpoint IF_S0_00-00ce0a58
03:19:48 ICC > [EP IF_S0_00-00ce0a58] << [080005]
SETUP (DSS1 User)
[A1]
Sending complete
[04039090A3]
Bearer capability : 3.1kHz Audio - CCITT
circuit mode - 64kBit/s - G.711 A-law
[180189]
Channel id : 1 - exclusive
basic rate interface - is not d-channel - CCITT - b-channel units
[6C0C218337373731313333353537]
Calling party number : 7771234567
national number - E.164 numbering plan
presentation allowed - network provided
[700781303534383030]
Called party number : 012345
unknown number - E.164 numbering plan

03:19:48 ICC > [EP IF_S0_00-00ce0a58] State: NULL, Event: TERMINAL SETUP IND
03:19:48 ICC > [EP IF_S0_00-00ce0a58] Set state to CALL PRESENT
03:19:48 ICC > [EP IF_S0_00-00ce0a58] set call key: 4
03:19:48 ICC > [EP IF_S0_00-00ce0a58] Set state to INCOMING PROCEEDING
03:19:48 ICC > [EP IF_S0_00-00ce0a58] >> [080002]
CALL PROCEEDING (DSS1 User)
[1E028582]
Progress indicator : destination address is non-ISDN
private network serving remote user - CCITT

03:19:48 ISDN > # 45 p: 0 from CC key: 4 L3ProceedingReq
03:19:48 ISDN > # 46 cause : Transparent
03:19:48 ISDN > # 47 hex:1E 02 85 82
03:19:48 ISDN > # 48 IE: ProgressInd
03:19:48 ISDN > # 49 ---> Layer2 tei: 0 sapi: 0 CallProc
03:19:48 ISDN > # 50 hex:08 01 81 02 18 01 89 1E 02 85 82
03:19:48 ISDN > # 51 IE: ChannelId BCh0 excl otherIf
03:19:48 ISDN > # 52 IE: ProgressInd
03:19:48 ISDN > # 53 new call state : L3PcSt09U
03:19:48 ISDN > # 54 p: 0 S: sapi: 0 cr=0 ea=0 tei: 0 ea=1 INFO Nr( 2) Ns(
1) pf=0
03:19:48 ICC > [EP IF_S0_00-00ce0a58] Hold State: IDLE, Hold Event: PEER RELE
ASED
03:19:48 ICC > [EP IF_S0_00-00ce0a58] State: INCOMING PROCEEDING, Event: PEER
RELEASED
03:19:48 ICC > [EP IF_S0_00-00ce0a58] Set state to DISCONNECT REQUEST
03:19:48 ICC > [EP IF_S0_00-00ce0a58] AOC-S User << Call Clearing
03:19:48 ICC > [EP IF_S0_00-00ce0a58] AOC-D User << Call Clearing
03:19:48 ICC > [EP IF_S0_00-00ce0a58] AOC-E User << Call Clearing
03:19:48 ICC > [EP IF_S0_00-00ce0a58] >> [080045]
DISCONNECT (DSS1 User)
[08028583]
Cause : no route to destination
private network serving remote user - CCITT - Q.931

03:19:48 ISDN > # 55 p: 0 from CC key: 4 L3DisconnectReq
03:19:48 ISDN > # 56 cause : Transparent
03:19:48 ISDN > # 57 hex:08 02 85 83
03:19:48 ISDN > # 58 IE: Cause NoRouteToDestaination
03:19:48 ISDN > # 59 ---> Layer2 tei: 0 sapi: 0 Disconnect
03:19:48 ISDN > # 60 hex:08 01 81 45 08 02 85 83
03:19:48 ISDN > # 61 IE: Cause NoRouteToDestaination
03:19:48 ISDN > # 62 new call state : L3PcSt11U
03:19:48 ISDN > # 63 p: 0 R: sapi: 0 cr=0 ea=0 tei: 0 ea=1 RR Nr( 2)
pf=0
03:19:48 ISDN > # 64 p: 0 S: sapi: 0 cr=0 ea=0 tei: 0 ea=1 INFO Nr( 2) Ns(
2) pf=0
03:19:48 ISDN > # 65 p: 0 R: sapi: 0 cr=0 ea=0 tei: 0 ea=1 RR Nr( 3)
pf=0
03:19:48 ISDN > # 66 p: 0 R: sapi: 0 cr=1 ea=0 tei: 0 ea=1 INFO Nr( 3) Ns(
2) pf=0
03:19:48 ISDN > # 67 p: 0 <--- Layer2 tei: 0 sapi: 0 Release
03:19:48 ISDN > # 68 hex:08 01 01 4D
03:19:48 ISDN > # 69 to CC key: 4 L3ReleaseInd
03:19:48 ISDN > # 70 DEALLOC bchan BCh0 cref : 0x81
03:19:48 ISDN > # 71 ---> Layer2 tei: 0 sapi: 0 ReleaseCom
03:19:48 ISDN > # 72 hex:08 01 81 5A 08 02 80 90
03:19:48 ISDN > # 73 IE: Cause NormalCallClearing
03:19:48 ISDN > # 74 new call state : L3PcSt00U
03:19:48 ISDN > # 75 *delPc U, tei: 0 sapi: 0
03:19:48 ISDN > # 76 p: 0 S: sapi: 0 cr=1 ea=0 tei: 0 ea=1 RR Nr( 3)
pf=0
03:19:48 ISDN > # 77 p: 0 S: sapi: 0 cr=0 ea=0 tei: 0 ea=1 INFO Nr( 3) Ns(
3) pf=0
03:19:48 ICC > [IF_S0_00] << Message: primitive=50
03:19:48 ICC > [EP IF_S0_00-00ce0a58] << [08004D]
RELEASE (DSS1 User)

03:19:48 ICC > [EP IF_S0_00-00ce0a58] State: DISCONNECT REQUEST, Event: TERMI
NAL RELEASE IND
03:19:48 ICC > [EP IF_S0_00-00ce0a58] Set state to NULL
03:19:48 ICC > [IF_S0_00] CLEARING CALL IF_S0_00-00ce0a58
03:19:48 ICC > [IF_S0_00] Removed endpoint IF_S0_00-00ce0a58
03:19:48 ICC > [IF_S0_00] Destroying finished calls.
03:19:48 ICC > [IF_S0_00] Destroyed endpoint IF_S0_00-00ce0a58
03:19:48 ISDN > # 78 p: 0 R: sapi: 0 cr=0 ea=0 tei: 0 ea=1 RR Nr( 4)
pf=0

 

[--mark--]

Just in case anyone is wondering, I've now fixed it but without being totally sure how! I have a hunch it's related to applying the configuration to the Patton Gateway, once you select the file that 3CX generates and then apply it, then finally choose to reload the box it never seems to automatically refresh back to the home config page. I think the first few times I did this I was too eager and clicked one of the links on the Patton config page to see if it had come back up. Just maybe my impatience prevented something loading properly on the box. Anyway, for the time being all is good.

If any UK 3CX people with ISDN and Patton 4554 need help with configuration, feel free to ask.