PBX Express Error in XML file. RequestCode = 'LicenseKey': Invalid reply

[qss1]

Hi

I have a problem where when restoring a PBX from a backup (in the cloud) using the PBX Express restore to cloud option I get the error
Error in XML file. RequestCode = 'LicenseKey': Invalid reply

the backup definately has this option ticked, whats going on?

Any ideas?

Many thanks

 

[JohnS_3CX]

Can you check that the key you are deploying is the same one in the backup file?

 

[qss1]

Hi John
Thank you for the reply. when using the PBX express, either I enter a license key and build a new one Or I select restore 3cx in the cloud and I do not see the option to enter a license key.

I checked the license key on the PBX and the license details in PRM are matched when running the restore

 

[JohnS_3CX]

Does the backup name have any upper case characters by any chance? Please take a look at the guide here specifically the part about the file naming:

https://www.3cx.com/blog/docs/cloud-pbx-backup-restore/

 

[qss1]

Thank you that would explain it, I had not found that article, lets go test that out by re-naming the backup file

 

[qss1]

Hi John
I have re-run this and have re-named the backup file to all lowercase letters and numbers and id did not make any difference it still came up with the same fault.
I have given up with the restore to cloud option on this and built a new PBX with the license key and restored the backup to the PBX.
Thanks for your help