PBX Express instance doesn't show in Google Cloud Compute Console

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Steven Vu

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I used PBX Express to deploy an instance to the google cloud. The instance is running fine - I can configure and make calls, however, when I go to the Google Cloud Console, I can't see it. I think a project was created called "My First Project" with the ID "corded-racer-XXXXXX", but there aren't any instances listed. I know the instance is running, but can't see it.

I ultimately want to expand the instance and buy an enterprise license.

  • Sanity check, was the instance deployed to my account, or are you hosting it? If so, how would I go about increasing the size of the instance/vm?
  • Can you tell me the google account and project ID so that I can try and hunt down the VM - I actually don't remember giving 3CX permissions during the wizard. I was logged into 3 google accounts with 1 being a personal account and 2 being G Suite accounts. I've checked all the accounts and used "gcloud compute instances list" to no avail. In the welcome email, it would be nice to include the Project ID and any other information relating to how the instance was deployed.
  • Can you delete the instance that was created as well as the FQDN so that I can start again?
  • If you can't delete the VM, how would I go about starting again. can I just release the FQDN in the customer portal and use the license key again in a different install.
  • How would I remove the license key from the running instance, as that would conflict with the new install.
  • Random Q: I've read the documentation, but it doesn't state whether an SBC is needed if only the softphone 3CX Apps are used. Is it the case that the 3CX App includes its own tunnel and so doesn't need an SBC?
 
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  • So if you picked trial, 3CX is hosting it. If you didn't authenticate with Google or give any API information (not sure on the exact process as I don't use PBXExpress) then they are hosting it.
  • If you are in a rush, just release the FQDN and get a new trial key and start fresh. Otherwise you can wait until 3CX gets around to contacting you about shutting down the instance.
  • SBC is never needed, only recommended in scenarios with multiple phones. SBC is used for IP phones as it 3CX proprietary. The apps (PC/Smartphone) have the SBC component built-in.
 
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Forgot to page @YiannisH_3CX or @JohnS_3CX . One of them will respond and ask you to PM them if you want the instance shutdown.
 
Hello @Steven Vu
Forgot to page @YiannisH_3CX or @JohnS_3CX . One of them will respond and ask you to PM them if you want the instance shutdown.
Sure enough, please send me a p.m. with the whatever details you have so we can proceed.
 
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