Solved PBX Instance in console says "deleted" cannot reinstall

[dkdocks]

This is my situation - I loaded an instance for a new client hosted by 3CX, then I guess it expire-died or etc or we could not agree on the number of extension digits 3 or 4.
Finally ready to provision their phones but get this



Then when I hit restore and select "re-install" I get this.


Then this



No clue what to do at this point other than re-register with another email to get this running.
Please advise.

 

[AndreasY_3CX]

Hi,

I have checked your instance and it looks like it is up and running. Can you confirm from your side as well using your FQDN?

Can you also refresh the page of your customer portal and check if the status of your 3CX hosted system changed?

 

[dkdocks]

Hi,

I have checked your instance and it looks like it is up and running. Can you confirm from your side as well using your FQDN?

Can you also refresh the page of your customer portal and check if the status of your 3CX hosted system changed?

You checked the instance I have on this account, however that one has a different FQDN, How can I DM this to you?

 

[AndreasY_3CX]

Hi,

Please PM your subscription or FQDN in order to check this further.

 

[dkdocks]

You may not start a conversation with the following recipients: AndreasY_3CX. says the forum. Can you PM me first.

 

[GWDK]

AndreasY_3CX​

This account - this is the non-reinstallable one.

 

[AndreasY_3CX]

Hi,

Perfect, give me just a moment to check this further for you.

 

[AndreasY_3CX]

Hi,

As I can see, your machine has been deployed an hour ago successfully. I am also able to access your instance using your FQDN.

Are you able to access it from your side?

 

[GWDK]

Yeah, it actually came up now, but the portal still says "Deleted" in the status - before I got a 404 for that fqdn.
I'm logged in now.

 

[GWDK]

Is me using Microsoft Edge may be causing portal problems?

 

[AndreasY_3CX]

Perfect, I will escalate this to the appropriate person in order to fix this for you.

I believe the issue is with the synchronization from your old system to the new. The data have not been updated yet to your customer portal.

Bear in mind that your 3CX system won't get affected by this issue.

 

[dkdocks]

Thank you kindly sir.

 

[NikosT_3CX]

@dkdocks can you confirm all is ok now ?
Yes there was a sync issue during night which of course has been found and already fixed.

 

[GWDK]

Okay so now I got this

And a 404 to the FQDN. :-(

 

[dkdocks]

No longer 404 - but still weird.

 

[AndreasY_3CX]

Hi @dkdocks,

This is because you haven't met the active requirements of your 3CX hosted instance.

There is a minimum activity that needs to be met using trial subscriptions.

If you want to exclude these requirements out of your way, you can always upgrade your subscription to Pro or Enterprise edition.