Solved PBX Unanswered problem

[sodey]

Hello!

3CX version VERSION = 20.0.2.715
Install Type Hosted by 3CX
Professional 8 simultaneous calls


Our client has reported today, with no change on 31st July, that calls incoming calls from the 1st Aug show as unanswered and Forward to PBX, yet the call is answered by the client.

Example

08/01/2024 4:03:33 PM	01xxxxxxxxx	user (208)	Answered	00:00:00	00:00:29	0.00	Terminated by user (208)
08/01/2024 4:03:23 PM	01xxxxxxxxx	RG All Users (800)	Unanswered	00:00:00	00:00:00	0.00	Forwarded to PBX

We have temporarily disabled the send email notification on missed calls to prevent the alerts for missed calls that are not misses calls.

Has anyone come across this issue or have advice on what could be the cause of the issue?

Thanks
Steve

 

[Alphabetic]

Have you performed a restart?

 

[sodey]

Thank you the problem is resolved, not sure if it was a reboot which resolved it, a reboot was carried out later yesterday after I posted this message, or if something else was at play?