Solved Perpetual to Annual switch

[seantp]

I have a system that V15.5.5 and was out of maintenance contract past 90 days

1. I was told there was no more support for perpetual licenses, but here on the forum was told otherwise. Does that mean if a perpetual license goes past 90's there is still a way to get a maintenance plan for it? Even if there is an additional fee? ( I don't get that by the way. In the last post, it was mentioned this fee was unpopular. But it kinda sounds like we're being forced to update yearly one way or the other. If so then there really isn't such a thing as perpetual licensing.)

2. I clicked the link and converted the license, but the phone system still says there is no maintenance contract. In the email, it talked about backing up data and reinstalling. Do I have to install an annual version of 3CX? Shouldn't I be able to update in place?

 

[seantp]

Nevermind, just had to wait. In the license page it shows the new dates, but on the dashboard, under maintenance, it shows the old info. Maybe I'll wait some more and the dashboard will reflect the new license.

 

[YiannisH_3CX]

Glad to see the issue has been resolved. Clear your cache in case it is a display issue and try again.

 

[seantp]

Actually, it did not work. While the dates for the license updated. The maintenance did not and I'm still not able to apply updates.

 

[YiannisH_3CX]

Can you try Refreshing you Licence key information by navigating to Settings / Licence? Let me know if that works

 

[seantp]

I've done that a couple of times. On the License Settings page it says Maintenance is good till 5/22/2019 and on the Dashboard, it says 09/12/2016. When I try to apply an update it says maintenance has expired.

 

[YiannisH_3CX]

Can you try clicking Edit and then OK and let me know if that makes any difference?

 

[seantp]

Yes, that worked.

 

[YiannisH_3CX]

Ok, glad to hear that