Phone automatically answers second call when CTI is active

[chrischevy]

Here is my problem:

3 Yealink Phones (2 T46G, 1 T48) with the firmware supported/provided by the 3CX phone system (35.72.0.225 for the T48 and 28.71.0.224 for the 2 T46)

- Phone A calls Phone B, Phone B answers and speaks with Phone A.
- Phone C also calls Phone B
- Phone B hangs up with Phone A while Phone C is ringing on second line of Phone B
- Phone B gets connected automatically with phone C !

Another Variant:
- Phone A calls Phone B, Phone B answers and speaks with Phone A.
- Phone C also calls Phone B
- Phone A hangs up with Phone B while Phone C is ringing on second line of Phone B
- Phone B gets connected automatically with phone C !

None of this happens if 3CX Phone is closed (or not in CTI mode)
I know that I am supposed to use CTI only in single line mode, but this is not an acceptable solution for our customers.

We want to start selling 3CX phone systems to our customers but we cannot tell them that they cannot use the 3CX Phone (the main unique feature of 3CX) with multiple lines...

 

[3CXusername]

Re: Phone automatically answers second call when using CTI

Chris,

FYI - Posted the same thing here.

http://www.3cx.com/forums/2nd-call-comes-in-3cxphone-decline-drops-call-40360.html

 

[chrischevy]

Re: Phone automatically answers second call when using CTI

Chris,

FYI - Posted the same thing here.

http://www.3cx.com/forums/2nd-call-comes-in-3cxphone-decline-drops-call-40360.html

Thank you for the link, I did not find it when I searched

I also posted this : http://www.3cx.com/forums/how-to-force-sip-mode-instead-of-cti-40570.html in an attempt to avoid the issue, but nothing so far...

 

[3CXusername]

Re: Phone automatically answers second call when using CTI

Chris - Sent you a PM

 

[netswork]

Re: Phone automatically answers second call when CTI is acti

Did you guys find a solution to this issue?

 

[chrischevy]

Re: Phone automatically answers second call when CTI is acti

Nothing yet. I'm opening a support ticket right now

 

[netswork]

Re: Phone automatically answers second call when CTI is acti

thanks. Keep us updated. I have a new customer wanting to use CTI

 

[chrischevy]

Re: Phone automatically answers second call when CTI is acti

So far, the support tells me that this is how it works and they suggest that I post a suggestion on 3cx.com/ideas, so that's what I did: http://www.3cx.com/ideas/index.php?page=idea_detail.php&i=1640

Everyone who has this problem should go there and vote. Spread the word !

I will post again as soon as I have more information.

 

[netswork]

Re: Phone automatically answers second call when CTI is acti

Well that's not the best of news. I voted, hopefully others will too. The dial from outlook option was a big seller for my new customer (I personally have never used it). Not sure how disabling call waiting will go over with them, guess well see.

 

[chrischevy]

Re: Phone automatically answers second call when CTI is acti

I'm wondering why this problem hasn't surfaced more that this on the different forums.

What do you guys do when a receptionist with a Yealink phone wants to use CTI mode and have multiple lines ? Someone must have this setup somewhere ?

 

[chrischevy]

Re: Phone automatically answers second call when CTI is acti

I just found this: http://www.3cx.com/blog/docs/call-setup-snom/

This is EXACTLY what I need to work around the issue ! The "Call deskphone" option used to be available in a previous version.
Using the "Call deskphone" instead of CTI would fix the issue with the Yealink phones.

 

[craigreilly]

Re: Phone automatically answers second call when CTI is acti

what a mess. I turned off CTI on the receptionist phone. She too was having all these issues described. She said if turning this off fixes things - I am happy not to use the 3cx Windows Phone features.

 

[chrischevy]

Re: Phone automatically answers second call when CTI is acti

Hi red45,

Thank you for the info. Do I have to reprovision the phone or restart the phone system once the file is modified ?



UPDATE: THANK YOU !!! It works just like I wanted (makecall) !
I had to reprovision the 3CXPhone to apply the changes.

I will have some testing to do but at least, there is hope !