Phone Call Disconnects after 3 hours even and adjusting Parameters

[Montauk]

Hi Everyone.

I am dealing with an issue again after already resolving it once before. Our conference calls are ending after 3 hours exactly. I found this was due to the default parameters setting, which i adjusted about 6 months ago. Then our calls started ending after 4 hours, which after some diagnostic and research was a limit set on my SIP trunk provider end. A quick call with them set our calls to 5 hour limits, which worked great for our at times long meetings.

Today's meeting cut out after 3 exact hours. The parameters are still set for 4 hours. So i am not sure if 3CX is using a default value or perhaps if something changed on my SIP trunk end. I suspect that maybe 3CX is using a default value. But shouldnt it be using the value that i manually entered in in the parameters section?

I'm not sure where to look first on this issue.

Thanks for your help.

 

[cobaltit]

The only way to be sure its to start a call and then at 2h59m turn on wireshark to see where the bye is coming from.

 

[YiannisH_3CX]

Or you can look at the activity log of the PBX and find the call that ended. You should be able to see who ended the call.