Phone number variable is truncated

[gmt_george]

3CX can make an api call successful to Zoho but the phone number is truncated. For example, if I search for 5551234 it's truncated to 551234.

Request text: https://www.zohoapis.com/crm/v2.1/Contacts/search?criteria=((Phone:equals:551234) or (Mobile:equals:551234) or (Home_Phone:equals:551234) or (Other_Phone:equals:551234) or (Fax:equals:551234))&fields=Account_Name,id,First_Name,Last_Name,Phone,Mobile,Home_Phone,Asst_Phone,Other_Phone,Email,Fax
Response text:
Response finished
Finished scenario with empty id
Started scenario with empty id
Request text: https://www.zohoapis.com/crm/v2.1/Leads/search?criteria=((Phone:equals:551234) or (Mobile:equals:551234) or (Fax:equals:551234))&fields=id,First_Name,Last_Name,Phone,Mobile,Fax,Email,Company
Response text:
Response finished
Finished scenario with empty id
Started scenario with empty id
Request text: https://www.zohoapis.com/crm/v2.1/Accounts/search?criteria=((Phone:equals:551234) or (Fax:equals:551234))&fields=id,Phone,Fax,Account_Name
Response text:
Response finished
Finished scenario with empty id
Started CreateContactRecord
Response finished
Finished CreateContactRecord
Result obtained

Of course, it never finds anything. Any idea what's causing this?

 

[Evolute IT]

Management Console > Advanced > Contacts > Options

Set the matching strategy to either 10-digits or match exactly. That controls how many digits are looked up in the CRM.

 

[gmt_george]

That fixed it.

Thanks!