Phone Transfer

[techies]

Hi there,

A client goes to transfer a call and uses the button, she can’t then speak with the person and it automatically transfers.
However, someone in the same company is able to transfer and can speak with them and then take back the call if they do not want it.
I have checked their extensions and made sure they have the same settings etc. However they still cant can’t then speak with the person and it automatically transfers.

Please help.

 

[Alphabetic]

Ensure that under phone IP tab you've set the DDS key preference to attended transfer

 

[techies]

I have already set it as attended and they claim it still is not working.

 

[Alphabetic]

Did you push provisioning down after change?

 

[techies]

Does that mean I need to reprovision it. Or is there a option?

 

[Alphabetic]

Yes you can select the phone and reprovision and it'll push it down.

 

[techies]

When I reprovision the phone will it not go back to the default transfer option?

 

[JohnS_3CX]

@techies It would help if had shared some critical information like:

- Phone Model
- Firmware Version
- 3CX Version
- Which button exactly? (phones can transfer in at least 4 different ways that I'm aware of..)
- If you used custom provisioning templates or our default ones