phonebook not visible after upgrade from v18 to v20

[rbergthold]

https://wmkco.mt.3cx.us/provisioning/#############/yealink_phonebook.xml

customer had called to ask that we update a name on their phonebook after a user change. We had reprovisioned devices after updating user in system. However, they state the phone book is not updating. I also notice, when i go to the System > Phonebook, that there is nothing there.

I still see the link for the phonebook when i log into the WEBUI of the devices. (top of post). thoughts on how I can resolve this?

 

[paulodagraca]

Hello @rbergthold,

If nothimg shows at admin > system > phonebook
That would mean that the general sysyem phonebook is empty?
You sure it should have something in there, do you have a backup of the 3CX?

Paulo

 

[JohnS_3CX]

Users do not appear in

I also notice, when i go to the System > Phonebook, that there is nothing there.

Correct, that phonebook is mainly for adding external callers and does not contain the system users.

Factory reset and reprovision one of the phones to confirm.

 

[rbergthold]

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[KyriacosS_3CX]

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