Solved Phones[0].interface: invalid value when attempting to switch template

[Alphabetic]

Version 20.0 Update 10 (Build 1277 - AI 1.6.10)

Yealink T42U 108.87.0.26 - Router Phone

Hello

I've attempted to switch the phone template to a custom one but get the error:



I only added 1 line to set minimum ringer volume.

Edit:

Im unable to swap to custom template even if I make no changes to the default.

 

[TheodorosG_3CX]

This is fixed in the latest V20 Update 10 BETA:
https://www.3cx.com/blog/change-log/phone-system-change-log-v20/

Since now you are in an Alpha version proceed with Beta and check again please.

 

[Alphabetic]

This is fixed in the latest V20 Update 10 BETA:
https://www.3cx.com/blog/change-log/phone-system-change-log-v20/

Since now you are in an Alpha version proceed with Beta and check again please.

Hi Theo

I updated to Version 20.0 Update 10 (Build 1694 Beta - AI 1.6.63)

but i have the same problem when i export default template, make no change and import it.

 

[TheodorosG_3CX]

If instead of export create a copy, make changes and sync the already provisioned device?

 

[Alphabetic]

If instead of export create a copy, make changes and sync the already provisioned device?

same thing

 

[TheodorosG_3CX]

Do you add additional lines or adjust values to the existing?
Can you share an example?

 

[Alphabetic]

Do you add additional lines or adjust values to the existing?
Can you share an example?

Hi Theo

all I did, was "create copy" of "yealinkT4x.ph.xml" then try to switch it on my phone.

 

[TheodorosG_3CX]

Just tested in multiple PBX and could not replicate.
I created a copy and then selected to switch template without making any change to the template which works perfectly.
Check the error is dev mode in your browser as well.

 

[Alphabetic]

Just tested in multiple PBX and could not replicate.
I created a copy and then selected to switch template without making any change to the template which works perfectly.
Check the error is dev mode in your browser as well.

Not entirely sure what im looking at if im honest..



Can I send you support link to try yourself?

 

[Alphabetic]

I think I found the problem.



This PBX was backup/restored via CLI and the interface URL and local link are the old FQDN.

Is there a way i can change this?

 

[Alphabetic]

I deleted the phone and added it back and Im now able to switch templates and the payload is the correct interface FQDN.

So one to note for anyone else who does a restore via CLI when switching FQDNs.. best to remove/add the phones to remove whatever residual records exist.

 

[TheodorosG_3CX]

Yes correct as changing the FQDN requires that phones are factory reset and reprovision since this is restored from the backup file.

 

[Alphabetic]

Yes correct as changing the FQDN requires that phones are factory reset and reprovision since this is restored from the backup file.

The phones were factory reset after the restore, but they were never deleted/added and this is what was needed.

Another question, if i may off the back of this.

Im switching templates on the phone but the field isnt being updated from the connection column - when does this supposed to update?

 

[TheodorosG_3CX]

In the connection this is local or behind an SBC?

 

[Alphabetic]

In the connection this is local or behind an SBC?

This is a router phone

 

[TheodorosG_3CX]

And what is not updated in the connection?
Only the template is changed but the connection remain the same correct?

 

[Alphabetic]

So, correct me if im wrong. But, my expectation is that the currently applied template would be named in blue in the connection column.

 

[TheodorosG_3CX]

It is not very clear, what you mean blue in connection?
Now what you see? Did you also selected the device and pressed to reprovision?

 

[Alphabetic]

I just mean this info here