Solved 'Phones' missing a phone after timezone (global) change?

[dandenson]

I just changed the timezone which restarted some services. Now, I'm missing a phone in "Phones" but it still shows up in Extensions. The phone wont register now,

This phone (a yealink t48s) still shows up in phone provisioning/your phones.

 

[eddv123]

Hi dandenson,

If you are talking about the global timezone please check the extension of this phone and see if you are getting a conflict of different timezones. Also check the firmware version is 3CX "supported".

Also are you using Linux or Windows as you may need to change the time on the server so it matches that of 3CX (if using Windows).

 

[dandenson]

The phone worked before and it's the current firmware release installed by 3CX during provisioning.

Phone is set to 'Use global Timezone'

I just changed that to match system, and I'm verified that the OS is set the same. Still doesn't show up in 'phones'.

 

[dandenson]

Event log doesn't show any errors, is there a better log to see what 3CX is seeing from the phone?

 

[dandenson]

ok, so 3CX even removed the phones provisioning from RPS.

this is pretty concerning, this is my demo box and the only physical phone.

 

[dandenson]

so re-adding the phone to RPS and then factory resetting the phone brought it back online. very strange.

Are there some logs I can dig through?

 

[YiannisH_3CX]

Hello @dandersonn

This is indeed strange. You can go through the activity log and check for failed registration attempts or errors however if the logging level was not set in verbose at the time you won't be able to see a lot of details.

 

[dandenson]

No failed registrations. I removed and re-added the phone and it worked.

 

[YiannisH_3CX]

Glad to see the issue has been resolved and thank you for sharing your solution. Keep an eye on the issue and let us know if it happens again.