Phones not picking up new call after hanging up

[Chris Abbott]

Hi All,

We have a client with 3cx running on Windows 10.

All the phones in the office are in a ring group, with the main DID ringing all of them. When one of the front desk folks is on the phone, and hangs up as a new call is ringing in, they aren't able to answer this new call.
Other phones are able to answer the call however.

Any thoughts? Call waiting is enabled.

 

[YiannisH_3CX]

Hello @Chris Abbott

Please note that if a new call arrives in the Ring Group while an agent is on a call, and then the agent hangs up the PBX will not poll that agent because at the time of the call the agent was busy.
Also note that call waiting does not apply to Ring group or Queue calls, it only applies for direct calls to extensions.
To achieve the required functionality you will need to use a Queue where as soon as an agent hangs up the queue will poll him with the next call (depending on the polling strategy).

 

[Chris Abbott]

Hello @Chris Abbott

Please note that if a new call arrives in the Ring Group while an agent is on a call, and then the agent hangs up the PBX will not poll that agent because at the time of the call the agent was busy.
Also note that call waiting does not apply to Ring group or Queue calls, it only applies for direct calls to extensions.
To achieve the required functionality you will need to use a Queue where as soon as an agent hangs up the queue will poll him with the next call (depending on the polling strategy).

Hi @YiannisH_3CX that certainly helps. How do i get the users to always be logged into the call Que? Having them log in isn't an option, all users would be logged in all the time.

 

[YiannisH_3CX]

Users can login to Queues manually meaning pressing the "Q" button if they are using a client or a dial code if they are using an IP phone, Have a manager log them in using the Switchboard or have them log in based on their status. Available logged in / Away Logged Out. Or you can log them in through the management console.

 

[Chris Abbott]

Users can login to Queues manually meaning pressing the "Q" button if they are using a client or a dial code if they are using an IP phone, Have a manager log them in using the Switchboard or have them log in based on their status. Available logged in / Away Logged Out. Or you can log them in through the management console.

Hi - Thanks for this. How do i just have them "Always logged in" all the time - nobody logging them in, can never log out? I see no options for this in the console.

 

[YiannisH_3CX]

There is no option currently that prevents the users from logging out of the queues. To log them in just use the management console and do not configure the options for auto login /logout.