Hi Guys,
I've had a complaint today that a call in a queue of 5 agents was still ringing despite being answered.
They have PBX in cloud with SBC and 5 Fanvil X4G handsets.
This is a new set up, recently moved the 3CX. Firewall passes tests, broadband speeds are fine and networking is just a router, netgear gig switch and the SBC.
Does anyone know how one troubleshoots this or can explain why this would happen?
Thanks,
I've had a complaint today that a call in a queue of 5 agents was still ringing despite being answered.
They have PBX in cloud with SBC and 5 Fanvil X4G handsets.
This is a new set up, recently moved the 3CX. Firewall passes tests, broadband speeds are fine and networking is just a router, netgear gig switch and the SBC.
Does anyone know how one troubleshoots this or can explain why this would happen?
Thanks,
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